Nightmare conversion from Desktop to Online - All customers active. All previously hidden expenses now unhidden.
Ok, so all my Customers are now Active in QBO. I've been in business for 26 years. There are A LOT of old clients that were all inactive in QBDesktop.
I choose an old customer. Click Make Inactive, and get an error message "One of these customers has projects, unbilled charges, or recurring transactions. We can't make them inactive."
Then I click Create Invoice to see what expenses are now there for that customer. It looks like all the expenses I had previously hidden for my clients are now unhidden. So, I click the little show me the expense screen, which takes me to a Billable Expense page where I can click a link to the expense entry.
Most of this stuff is from 15+ years ago, so usually at this point I have to Make Active the item and sometimes a parent item. Then try to uncheck billable, but that usually doesn't work because "You can’t delete or void this transaction because it was created before you started tracking quantity on hand for the following: Web Hosting:DomainReg."
So, my only recourse that I can figure out is to create an invoice, then create a Credit Memo, and write off the amount as Bad Debt.
Is there an easier way??