Skip to main content
N
nateg12
December 19, 2023
Question

No descriptions with part #s anymore on invoices!!!?

  • December 19, 2023
  • 1 reply
  • 0 views

None of my descriptions come up when I use my part numbers anymore. I have thousands of part #s that are impossible to memorize and now I have no idea what item I am selecting. This is a huge kick in the pants and the timing of this "update" could not come at a worse time of year. This is the busiest time of year for me and many of my customers.  What are they thinking? I couldn't be more disappointed. Why is it they can't just stick with something that works? If there is a way to fix this or something I'm missing please anyone, let me know. Or a good alternative to Quickbooks that won't pull crap like this.

    1 reply

    R
    RCV
    December 19, 2023

    I can see the importance of item descriptions for you, nateg12.

     

    Recently, QuickBooks Online updated its estimates and invoice layout to a newer one. This explains why the description of items isn't showing up on the drop-down menu like it used to. We see consumer feedback as an opportunity to improve the numerous features of our products. I'd recommend giving our engineers direct feedback. They may look into this suggestion and incorporate it into future updates. Here's how:

     

    1. Go to the Gear icon.
    2. Hit Feedback.
    3. Type in your recommendation in the Share your feedback field.
    4. Click Next.
    5. Follow the on-screen instructions to complete the process.

     

    I've attached screenshots below for your reference:

     

    Furthermore, you can visit this page to stay up to date on the latest software improvements and enhancements with QBO: Customer Feedback for QuickBooks Online. Alternatively, the description of items will continue to show up in the Description column once you've clicked the specific item you want to add. You can continue doing the steps on how to create an invoice. You can also check this article to see what’s new with estimates and invoices in QuickBooks Online.

     

    To assist you in managing your account and growing your business with QBO, I recommend visiting one of our support websites: QuickBooks Help Articles. It includes topics about account management, banking, and expenses, to name a few.

     

    Feel free to get back to me here in the Community space if you need further assistance with this matter. You can also post here again if you have any additional QuickBooks-related concerns. It'll be my pleasure to cater to them again. Stay safe, and have a nice day!

    Terms & ConditionsAccessibility statement