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apb24
June 22, 2023
Question

No longer have Flat rate option on invoice

  • June 22, 2023
  • 16 replies
  • 0 views

When selecting a product or service on an invoice I used to have the option of either flat rate, unit, or hour. I now only have Unit and Hour. How do I get Flat Rate back?

 

When adding a new product I still have the option to select flat rate as an amount type but it is still not available in an invoice. 

    16 replies

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    FateCandylaneT
    June 22, 2023

    Thanks for reaching out to the Community forum, apb24. I'm here to help you rectify this issue and ensure this gets resolved immediately.

     

    Sometimes stored cache files within your regular browser can cause an interruption in using our features. To help you fix this, let's perform some troubleshooting steps to identify any browser-related issues. Thus, I'd suggest opening your QBO trial account in a private browser. You can use these keyboard shortcuts to open one:

     

    • Google Chrome: Ctrl + Shift + N.
    • Mozilla Firefox and Microsoft Edge: Ctrl + Shift + P.
    • Safari: Command + Shift + N.

     

    If the same thing happens, you can try using a different browser. This could be an issue with the browser that you're using. Once it works from there, go back to your regular browser and clear its cache.

     

    However, if the flat rate option is still missing, I'd recommend contacting our Customer Care Team. They have the tools to pull up, conduct further research, and create an investigation ticket if necessary.

     

    Here's how to reach them:

     

    1. In your QBO account, click Help.
    2. Click the Search tab, and click Contact Us.
    3. Enter the error message in the description box, and select Continue.
    4. Start a chat with a support expert.

     

    Additionally, I've added this guide to help you receive customer payments and enter them into your account: Record invoice payments in QuickBooks Online.

     

    Let us know how things worked for you, apb24. You can always get back to this thread if you have other QuickBooks concerns. Have a good one!

    A
    apb24Author
    June 23, 2023

    I have tried QBO on Firefox and Chrome as well as Incognito mode in both with no luck.

     

    I did try to resolve the problem through the chat tech support and after an hour and a half the answer I got was

    "I really apologize for taking so long. Upon consultation regarding the issue, there might be an update that
    Quickbooks has made. Currently no option to bring back the flat rate. A product limitation. However you may
    send a feedback regarding this. I’m truly sorry to hear about your experience"

      M
      Mia771
      June 26, 2023

      I am having the same issue. After 3 calls and over 3.5 hours spent with customer support I was finally told by a supervisor that they have removed Flat Rate as an option and have no plans to bring it back. I am beyond frustrated with QuickBooks. 

        N
        NikkiDi
        June 26, 2023

        I am having the same issue as well. It looks horrible to have a flat rate price be marked as unit x 1 on my customers invoices. I sent feedback to QB by clicking on the settings icon and then clicking feedback under profile. Hopefully if we all send feedback and contact support for help, this can get changed back quickly!

          E
          ecsaa
          June 27, 2023

          This is absurd, I thought I was going nuts....I too need this flat rate option. Bring it back please

            E
            ecsaa
            June 27, 2023

            Bring back the flat rate option to invoicing!!! I also need it. Why would yu make a change without informing?

              S
              Samm922
              June 27, 2023

              I will be canceling my account in the next couple days if the flat rate option is not brought back. I will also be seeking as much refund as possible. I'm 10 invoices behind and now I am realizing I'm going to have to handwrite and mail out my backlogged invoice list. I am beyond livid!!!

                M
                MRK9
                June 27, 2023

                Not happy with this at all. Basically forced to go from desktop to online. Just getting use to online and they change an actual featue that I like.

                BRING BACK FLAT RATE FEE PLEASE

                  P
                  pmurphy353
                  June 27, 2023

                  YES PLEASE BRING BACK THE FLAT FEE OPTION IMMEDIATELY! WHAT WAS QUICKBOOKS THINKING!

                    S
                    Stars and Stripes
                    June 28, 2023

                    I have the same problem here. Customer service is unable to resolve this problem. I have to switch back to the old form until the problem is resolved. Then I can switch back to the new form. Problem has persisted since last Friday, June 23, 2023. I am told engineering is still working on this and not able to give an estimated timeframe of when the problem will be resolved.

                    G
                    GreenSunshine
                    June 29, 2023

                    Does your development team even use the software? This is ridiculous. I'm going to have to use Unit Price for this round of invoicing. Just add the flat rate option back already. I sure hope you get your app together.

                    H
                    Hope22
                    June 29, 2023

                    I have already spoken to customer service and a ticket was added but that was a week ago.  We are in the service industry and bill by flat rate.  We do sell units or work by the hour.  It looks so unprofessional on our invoices.  If not corrected we will have no choice but to say goodbye to Quickbooks.

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                      GreenSunshine
                      June 29, 2023

                      Also, I discovered it's still available as an option on my iPhone app. So they haven't gotten rid of the feature on all platforms.

                        C
                        cconnor17
                        July 1, 2023

                        Hi all, it does seem that Quickbooks in their infinite knowledge and updates has further downgraded their site. I was able to find a solution by using an older version of the Quickbooks mobile app (version 27.42.0). It still let me go into an invoice and set it as flat rate, it still looks a little wonky on the website but the pdf view shows it being what I want. Screenshots attached.

                         

                        I would suggest not updating the Quickbooks mobile app if you haven't already. Hopefully they don't start version verifying to make us endure their awful changes they constantly make. My old invoices don't seem affected either, hopefully that stays that way too. I'll be sending in negative feedback about this change and I suggest you all do too

                          BigRedConsulting
                          BigRedConsulting
                          July 28, 2023

                          @cconnor17  RE: it does seem that Quickbooks in their infinite knowledge and updates has further downgraded their site.

                           

                          Yes, it seems from the plethora of recent complaints here that Intuit had decided to make QuickBooks Online suck even more than it did before. Based on the screenshots and complaints I've been reading, it's amazing that they couldn't determine ahead of time how awful this update is.

                           

                          It seems these recent changes are all the more reason to stick with QB Desktop - or go back to it!

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