Non-Inventory item changes

Maybelle_S

I tried all of the solutions you suggested before posting here and it did not fix the problem.  I have tried the solutions you suggested again and it is still not working. I can't add pictures, changes dates, or change dollar amounts.

Thank you for following up on this, Sharon119. I can imagine the inconvenience you're facing when modifying your non-inventory items. Let's work together to troubleshoot this issue and, if necessary, I'll direct you to the appropriate support.

In QuickBooks Online, invalid characters in the name of one of your list items, such as Customers, Vendors, Products and Services, or the Chart of Accounts, can cause errors similar to the one you encountered. To avoid these errors, ensure that the name you enter for your non-inventory item only contains accepted characters. Here's a list of accepted characters:

• Alpha-numeric: A-Z, a-z, 0-9
• Comma: ,
• Dot or period: .
• Question mark:?
• At symbol: @
• Ampersand: &
• Exclamation point:!
• Number/pound sign: #
• Single quote: '
• Tilde: ~
• Asterisk: *
• Space: ( )
• Underscore: _
• Minus sign/hyphen: -
• Semi-colon: ;
• Plus sign: +

If you're using a character that isn't on the list of accepted characters, you can replace it with one of the ones listed above.

Otherwise, if the problem persists, I recommend contacting our Support Team so that they can look into it further and open a ticket if needed.

To reach them:

1. Log in to your QuickBooks Online company.
2. Click on Help (?).
3. Select the Search tab, then Contact Us.
4. Enter a description of your concern, then hit Continue.
5. Choose whether to Start a chat or Get a callback.

Please don't hesitate to return to this Community thread if you still have questions or other concerns about managing your item lists. Have a wonderful day!

Supplying you with the appropriate solutions for modifying the descriptions under non-inventory items is my priority here, Sharon119. Let me help by routing you to our online support team to get this addressed immediately.

Considering you've already exhausted all troubleshooting options but still without success, I recommend reaching out to our QuickBooks Online Support Team. They can investigate the root cause of this issue and recommend necessary actions.

Here's how:

1. Click on Help (?) in your QBO account.
2. Choose the Search tab.
3. At the bottom of your screen, click Contact Us.  
4. Type your concern and then click Continue.
5. Choose Callback, Schedule an appointment, or Chat as your preferred way to connect with us.
6. Fill out the required fields, such as your First name, Last name, Email address, and Phone number.
7. Depending on your chosen way to connect with us, click Callback, Schedule an appointment, or Chat.

As a workaround, we can consider using Shift + Backslash to make the pipe or vertical bar symbol "|" that will serve as an indicator for a fraction in the name description.

Moreover, refer to this article to alter inventory records and ensure accurate financial reports reflecting your inventory's true value: Adjust inventory quantity on hand in QuickBooks Online.

Should you require further assistance with non-inventory item-related concerns, please don't hesitate to get back on this thread. The Community is always here to help.