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John3378
August 15, 2023
Question

Not all columns are showing up when open checks.

  • August 15, 2023
  • 1 reply
  • 0 views

I have Quickbooks 2014 Premier Contractors Edition. I have just moved it to my new laptop with windows 11. The only issue I have found so far is that when I go into "Write Checks" the "Expense" and "Items" area runs to the right off the screen and I cannot access the column for "Customer/ Job Name". I have seen this issue in other posts and have tried to fix the issue as detailed but no fix. Anybody have an idea?  

1 reply

JoesemM
JoesemM
August 15, 2023

Hello, @John337802, and welcome to the Community forum. I'm grateful that you tried some troubleshooting techniques before posting your query. Allow me to assist you with your checks and have access to the "Customer/ Job Name" field.

 

Since you moved your QBDT file to a laptop and have a newer high-resolution monitor, you may need to change your default settings in QuickBooks. Here are the settings we recommend to get the best results for QuickBooks Desktop:

 

  1. Close QuickBooks Desktop.
  2. Open the Windows Start menu.
  3. Type "QuickBooks" into the search. Then right-click the QuickBooks icon and select Open file location.
  4. In the folder, right-click the QuickBooks.exe file and select Properties.
  5. Go to the Compatibility tab.
  6. Select the Disable display scaling on the high DPI settings checkbox. You can also select Change high DPI settings and then Override high DPI scaling behavior.
  7. Click Apply and then OK.

 

Once done, open QuickBooks and go to the Write checks menu, then verify if you can access the Customer/Job Name column. If everything looks good, you're good to go. If the issue persists, move on to Step 2 in this article: Fix screen issues in QuickBooks Desktop.

 

Furthermore, since the version you are now using is no longer supported, I'd also advise updating your QuickBooks Desktop 2014 Premier to the most recent version. You may want to purchase the latest version of QBDT to continue running your business using our software. Please know that QBDT has a three-year life cycle. Once you're ready to purchase our latest version, you can directly go to this website: https://quickbooks.intuit.com/desktop/premier/.

 

Additional details and instructions are also provided in these articles: 

 

 

Should you need to print checks, refer to this article for your future reference: Create, modify, and print checks. It contains a link with steps to different tasks you'll need to do on a check. 

 

I'm always willing to help in case you have any other questions about managing the display preference of your QBDT. Feel free to leave a reply below. Take care and have a good one.

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