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unhappy customer2
August 15, 2023
Question

NOT GETTING ANYWHERE WITH IDP

  • August 15, 2023
  • 1 reply
  • 0 views

I am so upset been on the phone with QB agents for 3 WEEKS! Everyone does the same troubleshooting issues, says that I will receive a call from an agent higher than them and NEVER DO! I am so sick of doing the same thing and them coming up with different solutions and THEY DON'T WORK. I HAVE DONE THE SAME THING WITH EVERY AGENT AND THE OUTCOME IS NO DIFFERENT AND YET THEY CAN NOT HELP ME UNLESS WE DO THE SAME TROUBLESHOOTING ISSUES AS BEFORE. WE ALREADY PAY THE FOR THE INTUIT DATA PROTECTION SO WHY NOONE CAN HELP ME OR GET MANAGMENT TO ASSIT. I AM ABSOLUTELY APPALED AT THE SITUATION AND NO SURE HOW TO PROCEED CAUSE THIS PROCESS IS STUCK ON REPEAT! THE ONLY SOLUTION I CAN THINK IS TO STOP USING QUICKBOOKS ALL TOGETHER

1 reply

Nicole_N
Nicole_N
August 15, 2023

I hear your sentiments, and I wish I could make your support experience better.  

 

I know that you've been through a challenging situation, and I understand how frustrating it can be to have recurring issues without a resolution. Your feedback is incredibly valuable, and I want to make sure we address your concerns promptly.

 

Please know that your concern is already under review and that our team is investigating it further. Since you've posted this concern twice, you may visit the other one so you can look for any updates that our team will be posting. You can utilize this link: https://quickbooks.intuit.com/learn-support/en-us/employees-and-payroll/re-why-can-t-i-speak-to-a-manager-or-supervisor-with-quickbooks/01/1302539/highlight/true#M115350

 

Moreover, you can always visit our Help Articles page to find helpful information that can guide you in completing your tasks in QBO. 

 

We highly appreciate your understanding and patience while we're working to find a fix.  Your satisfaction is our priority, and we are committed to making this right. 

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