Skip to main content
K
KYADTA
February 25, 2025
Question

NOT GETTING RESPONSE ON A CASE FOR ERRORS

  • February 25, 2025
  • 1 reply
  • 0 views

Has anyone experienced an error that is generic when trying to make a product or service inactive? I have talked to the support team on this issue 3 times and no one seems to have an answer. We have old product and services that were created but not used. There is no transaction history and no quantity on hand. When we try to change anything on them it gives a generic error that QB could not save. Same when trying to make it inactive. Nothing seems to work but it is causing operational issues to keep them visible. Thoughts? Advice? 

 

Thank you!! 

1 reply

M
MirriamM
February 25, 2025

I can see the urgency in addressing this issue, KYADTA, and I appreciate you for bringing this to our attention. I would like to direct you to our specialized Live Support Team, which is equipped with the necessary tools to securely access your account and perform a comprehensive analysis of the issue.

 

To reach them, click the Help button located in the top-right corner of your QuickBooks Online account and select the Assistant tab to receive assistance from the QB Assistant. After that, simply enter your inquiry and choose either Chat with us or Have us call you. Be sure to check their support hours to know when they're available.

 

Want to gain helpful insights into your sales and inventory status? You can easily run reports in QBO. For guidance, take a look at this article: Use reports to see your sales and inventory status in QuickBooks Online.

 

By selecting the Reply button, you can get in touch with our team, dedicated to making your QuickBooks journey as smooth as possible. If you need more help as you explore QuickBooks, we’re just a message away.

Terms & ConditionsAccessibility statement