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July 7, 2023
Question

Not receiving any SMS I am located in the philippines

  • July 7, 2023
  • 1 reply
  • 0 views

Hello everyone,

 

I am writing to seek assistance with two concerns related to my QuickBooks Pro subscription. I appreciate any help you can provide.

 

1. SMS Message Issue: I have a Pro subscription and reside in the Philippines. However, I have not been receiving any SMS messages to my registered phone number. I would like to understand why this is happening and seek a solution to ensure I can receive SMS messages properly.

 

2. Changing Country to Avoid US-based Taxes: Since I neither reside in the US nor operate my business there, I am wondering if it is possible to change the country associated with my QuickBooks account. My goal is to avoid any IRS or other US-based taxes, as they are not applicable to my situation. I would appreciate guidance on how to proceed with changing the country setting, if feasible.

 

Thank you in advance for your assistance. I look forward to your valuable insights and suggestions.

1 reply

Fiat Lux - ASIA
July 7, 2023

1. Can you access your CAMPS as the Primary Admin? What kind of SMS do you expect to receive?

2. What do you mean with "changing country"? Do you need to convert data from QB Desktop US version to QB Online Philippines version or something else?

July 7, 2023

I appreciate you for reaching out to us about managing your QuickBooks Online (QBO) account, Legacon.

 

One of the reasons you may not have received a text verification code is that the phone number you entered into your Intuit account was incorrect. Even if you see the correct last four digits of your phone number when you request the code, the rest of the number could be incorrect. To confirm this, sign in to your Intuit account and navigate to the Sign In & Security section. Check the phone number that has been registered. Here's how it's done:

 

  1. Sign in to your Intuit account.
  2. Click Sign In & Security from the left menu.
  3. Make sure your phone number is correct under the Phone section.

 

 

 

If the phone number is incorrect, change it by clicking the Verify link. Simply return to the Sign in and Security tab, click the Verify link beside the Phone section, and then click Change. Then, when finished, enter your Password in the field and click Save.

 

 

 

To know more about managing your account, visit this article: Verify your account with multi-factor authentication. On the other hand, changing country to Avoid US-based taxes is unavailable. Your sales tax will be based automatically on the rates mandated by the agency of the address of your company. In addition, QuickBooks Online keeps track of your state's tax laws to calculate sales tax and returns accurately. You can also include other tax agencies that you pay if you charge sales tax outside of your state. There are two options for establishing where you will collect sales tax:

 

 

If there's anything else that I can help you with, let me know in the comments. I'll be here to lend a hand.

August 8, 2023

Goo afternoon,

I did everything you mentioned here and at another trheads and still not receiving any sms on my phone.

Please let me know how to delete the 2 steps verification in order to use only email verification, because this is a recurrent error from your side that evidently can't be solved.

Please hurry, i'm having a lot of troubles caused by this issue.

Regards,