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J
jessherbst
October 20, 2023
Question

Notifications for invoices

  • October 20, 2023
  • 1 reply
  • 0 views

How do I turn off email notifications for just one customer?

 

The customer has been invoiced and he paid invoice, but we are holding payment. I don't want the system to automatically send him a reminder email of invoice is due for payment. 

 

Is there a easy way to turn off this for one customer without having to get rid of his email address?

1 reply

J
Jelayca V
October 20, 2023

Hi there, @jessherbst. Let me provide you with some information that may help you better understand the situation.

 

Sending automatic reminders to your customers can be very helpful in making sure they receive notifications before or after the due date. However, please note that turning off email notifications for just one customer is not possible. This setting applies to all invoices and all customers.

 

If you still wish to turn off these reminders, kindly follow these steps:

 

  1. Go to the Gear icon at the top.
  2. Select "Account and Settings".
  3. Select Sales, then go to Reminders.
  4. Scroll down and toggle the Automatic invoice reminders. 
  5. Hit Save. 
     

Alternatively, you may also send invoice reminders manually.

 

For future reference, here are some useful resources to help you record payments and customize invoices in QuickBooks Online: 

 

 

Please let us know if you have any other questions regarding invoice reminders. The Community is always here to help you. Have a great day!

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