Number key pad doesn’t work in app

Thanks for joining us here in the Community, samholmes.

I want to make sure you're able to use the QuickBooks Online mobile app without any issues. 

In this case, I recommend clearing the app data to give it a refresh. This can be done in a few simple steps. Here's how:

1. Open your device Settings.
2. Select Apps (varies by device).
3. Choose QuickBooks app from the list, then select Storage.
4. Select clear data.

The following article offers additional info and other troubleshooting steps to resolve similar issues: Fix common errors in the QuickBooks Online mobile app

You may also want to try doing a hard reset on your phone by powering it down for a few minutes and then turning it back on. Please give these steps a try and let me know how things look afterward. I'll be here to help if you need me.