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bpike
March 8, 2021
Question

Office 365 Webmail Set-up for Quickbooks desktop 2021 for Mac

  • March 8, 2021
  • 4 replies
  • 0 views

Will Quickbooks 2021 for Mac connect to Outlook 365 webmail? I'm trying to set-up the ability to email invoices out of Quickbooks 2021 for Mac using a Office 365 webmail connection and am receiving the error "Unable to authenticate with the current session's credentials."

 

I've tried

SMTP server: outlook.office365.com & smtp.office365.com
Port: 587

Connection type: StartTLS

 

Thanks,

Brian

    4 replies

    J
    JonpriL
    March 8, 2021

    Hello @bpike,

     

    Let's perform a few troubleshooting steps so you can send invoices to your customers without any issues.

     

    To start with, let's install and make sure to download the latest released version of QuickBooks for Mac 2021. Let me show you how.

    1. Go to QuickBooks.
    2. Select Check for Updates.
    3. On the pop-up window, select Install Update.
    4. Click Install and Relaunch.

    But if you still unable to completely set up webmail even after following the steps above, consider manually updating your product with the steps outlined in this article: How to keep QuickBooks for Mac up-to-date so you always have the latest features and fixes?

     

    Additionally, I've also included this reference for a compilation of articles you can use while working with us: Help Articles - QuickBooks Desktop for Mac.

     

    If you have any other questions, please let me know in the comments below. I'll be here to lend a hand.

    B
    bpikeAuthor
    March 9, 2021

    Hi Jonpril,

     

    I am up to date. This really doesn't apply to what I'm looking for. I'm trying to make a connection with my Office 365 webmail.

     

    Brian

    DivinaMercy_N
    DivinaMercy_N
    March 9, 2021

    I'm here to provide additional steps so you can email invoices in QuickBooks, @bpike.

     

    It's good to know that you've updated your QuickBooks to the latest release. Since you still experience the same thing, let's now run the verify/rebuild tool to isolate the error you received. Here's how:

    1. To verify data. Go to the File menu and select Utilities.
    2. Click Verify Data, then OK to close all windows. When the message “Your data has failed the integrity check” appears, rebuild your file. If none, it means that there are no problems within your file.
    3. To rebuild data. Go back to the File tab, then click Utilities. 
    4. Tick Rebuild Data, then select OK to close all windows.
    5. Hit OK to create a backup of your company file.
    6. Once done, select OK.

     

    Set-up and send email again. If the same result, make sure QuickBooks is running as administrator. Refer to these steps:

    1. Look for the QuickBooks icon then right-click. Select Properties.
    2. Click the Compatibility Tab.
    3. Deselect Run this program as Administrator. If the Run this program as Administrator option is grayed out, tick first "Show Settings for All Users".
    4. Hit Okay.
    5. Exit and restart QuickBooks.


    However, if the issue persists, I recommend contacting our technical support team. This way, they can further investigate the root cause of the issue and provide additional steps to fix it for you. To connect with them, follow these steps:

    1. Head to the Contact support page at this link.
    2. Choose QuickBooks Desktop Mac. 
    3. Click on Search for something else and enter Error: Unable to authenticate with the current session's credentials.
    4. Hit Search.
    5. Select Start a Message. 

     

    For your reference, you may visit this article: How to fix "Error: QuickBooks is unable to send your email to Outlook".

     

    You might also want to visit this wonderful guide to browse topics that can help you with your QuickBooks tasks. To get started head to the QuickBooks for Mac user's guide. 

     

    Feel free to get back here if you have additional concerns about setting up and sending emails via QuickBooks. I'll be around to help. Have a good one. 

    C
    ckvance
    March 23, 2022

    Hey, just curious if you were able to get this issue resolved? I have been unable to send invoices from QuickBooks (Desktop Mac 21) for over two weeks now. I have spent a considerable amount of time hunting down a Customer Support number that will take me to MAC support and once on the line, have had more than an issue resolving the problem, i.e.; the issue is not resolved. I was able to send email no problem up until about two weeks ago. I have contacted my email provider (GoDaddy) they say the issue is not on their end. I have attempted to add a Gmail account and still get the same error message. So where is the problem and WHAT more immortality is the fix?! I am more than annoyed right now and thinking there must be other invoicing software that would be easier to use. Maybe that's where I need to spend the time I am wasting on QuickBooks "customer support." 

    D
    DRLDallas
    March 28, 2022

    I was just forced as well to upgrade to Outlook 365 on GoDaddy and also can't send anything from Quickbooks.  Just in time for end of month billing.  :(  Just starting my troubleshooting journey and all these reload the software recommendations are ignoring crappy software design and error handling.

    A
    AGWELD
    April 21, 2022

    Did you ever find a solution to the issues with Godaddy email and Quickbooks? Was having no issues until last week. Was online with QB for help for over 2 hours of them forcing me to do all the troubleshooting I had already done on my own and still no resolution. Keeps telling me my password is incorrect.

      S
      southboca
      July 1, 2022

      The winning settings for QB desktop 
      Edit
      Preferences
      Send Forms
      Edit button

      Email id: remains the same (your email)
      Email provider: remains the same (others)
      Server name: smtp.office365.com
      Port: 587
      check mark next to ssl/tls

      S
      SurveyTerre
      July 11, 2022

      Hallelujah!

      H
      hughes296
      May 20, 2024

      This worked for me...

       

      Complete the update in Quickbooks, restart everything after completion & then enter the setting below.

       

      Email address: your email

      Email Provider: Others

      Server Name: smtp.office365.com

      Port: 587

      check the SSL/TLS option

       

       

      M
      MichaelaS
      May 20, 2024

      Good day, @hughes296.

       

      I'm glad to hear that the issue has been resolved. Thank you for sharing the steps you've taken. Our goal is always to assist you and resolve any issues promptly.

       

      Keep us posted if you have any other concerns. I'm always here to help. Have a good day.

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