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Lorraine21
March 27, 2023
Question

Old bills are showing up with a negative balance after Quickbooks update

  • March 27, 2023
  • 1 reply
  • 0 views

After the latest quickbooks update a whole bunch of old bills have showed up as unpaid (but with a negative amount due) - so for example there is an old bill form 2018 that was for $2,200, it now shows that it is due with a nance of -$2,200.

 

This happened with the last QB update, but it was only a couple of bills so I adjusted them out.

 

I tried going to utilities, verifying date and rebuilding data and this did not help.

 

Help!

1 reply

R
Rasa-LilaM
March 27, 2023

Let me clarify why your account has a negative balance, Lorraine21.

 

The issue you're experiencing can be caused by a data damage. I suggest creating a backup copy of your company file before running the update. 

 

Before running the troubleshooting steps, let's run the Verify and Rebuild Data Utilities tool. This is to ensure that your company file is in tip-top shape. 

 

You can get more information about the process in this article: Verify and rebuild data in QuickBooks Desktop for Mac. It offers steps for resolving issues using transaction record numbers.

 

Furthermore, the following link provides resources that will show you how to manage expenses, bills, vendor credits, and other vendor-related activities: Expenses and vendors. 

 

Fill me in if you have other QuickBooks concerns or additional questions about bills. I'll jump right back in to answer them for you. Have a good one.

L
Lorraine21Author
March 30, 2023

HI 

Thank you for trying to help.

 

Yes - If I look at my list of bills it has a negative $29K - these are all very old bills that where paid many years ago. Most appeared after doing a recent upgrade.  I had this happen before with a prior upgrade, but there were just a few bills, so I adjusted them out.

 

I had already done the verify and rebuild data (several times) before I posted my issue.

I do have back ups as I have QB set to back up every time I close QBs.

 

I clicked on the article you suggested.  It says after verifying and rebuilding data there will be a log of issues.  No log  appeared and there is no where to click "GO" as the article suggests.

 

 

 

 

JaeAnnC
JaeAnnC
March 30, 2023

Thanks for getting back to us.

 

I appreciate you initiating the verify and rebuild data option to fix your concern about old bills showing up with negative amounts in QuickBooks Desktop (QBDT) for Mac. Since the issue persists, it would be best to reach out to our customer support team so they can walk you through the troubleshooting steps through screen-sharing. They may also raise an investigation if need be. 

 

To do that:

 

  1. Go to the Help menu and select QuickBooks Help.
  2. Click Contact Us.
  3. Provide a brief description of your concern, and click Continue.
  4. Sign in to your Intuit account, select Continue, then Continue with my account.
  5. Use the single-use code you received in your email and click Continue.
  6. Choose between Chat with us or Have us call you.

 

Furthermore, you can connect a macOS Photos album to your company file to have bill entries automatically filled up for review. This way, you can assess imported bill data, then match or add transactions. To do that, you can follow the steps in this article: Upload Bills to QuickBooks Desktop Mac Plus.

 

Let me know if you have any follow-up concerns about managing bills in QBDT. We're always around to help anytime. Keep safe!

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