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misk1
February 18, 2025
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On reports landing page, favorite stars and report actions are obscured by the images on the lower right

  • February 18, 2025
  • 1 reply
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In my current view of my reports landing page (both when viewing my own QBO Accountant account and when I access my client's accounts), the lists of available reports are displayed in two columns, as normal, but the columns are so wide that instead of ending to the left of the little images that QBO displays in the lower right of each section of the reports center (the little cartoon-y drawings of a bank, money going into someone's hand, etc.), the report names overlap those images. And wherever they overlap, the images prevent me from interacting with the "favorites" star or the 3-dot action dropdown next to the report name, because these elements are essentially being "obscured" by the image. See the attached modified screenshot -- basically I'm unable to interact with everything inside the red circle (give or take).

 

I've tried changing my zoom level drastically in different directions (from 30% to 120% -- my normal zoom when using QBO is 80%), but it makes no difference. I've also tried using another browser (Edge instead of Firefox - I don't have Chrome and would like to avoid it if at all possible), but again, no change.

 

I'm not sure when this first started, unfortunately, since I haven't needed to modify my list of favorite reports (etc.) for some time until recently. I've searched and I can't find any other mention of this, my apologies if there is and I missed it. Is this a known issue? Is there a solution?

 

Thanks for any help anyone can provide!

Best answer by JenoP

Thanks for letting us know what browser you used and the steps you've already taken to remove the overlapping image, misk1. Let me provide some steps to clear it out.

 

I also reviewed our records and the Community forum, but I did not find any similar issues at this time.

 

Let's start the troubleshooting steps by adding Intuit as a trusted site. Then, use the most up-to-date versions of these supported browsers when logging in to QuickBooks Online:

 

 

You also mentioned that you already switched to a different browser. However, I would recommend clearing some cache and cookies that can be causing the issue.

 

Let me share these articles as your guide:

 

 

After that, please log back into your account and verify whether the overlapping image is no longer obstructing your ability to click the Star and the three-dot icon.

 

I would also like to share the following articles related to reporting for your additional reference:

 

 

Please feel free to visit the forum if you require any further assistance, whether you have follow-up questions about running reports or new concerns related to your client's accounts. We're here to help you maximize your experience with QuickBooks. 

1 reply

JenoP
JenoPAnswer
February 18, 2025

Thanks for letting us know what browser you used and the steps you've already taken to remove the overlapping image, misk1. Let me provide some steps to clear it out.

 

I also reviewed our records and the Community forum, but I did not find any similar issues at this time.

 

Let's start the troubleshooting steps by adding Intuit as a trusted site. Then, use the most up-to-date versions of these supported browsers when logging in to QuickBooks Online:

 

 

You also mentioned that you already switched to a different browser. However, I would recommend clearing some cache and cookies that can be causing the issue.

 

Let me share these articles as your guide:

 

 

After that, please log back into your account and verify whether the overlapping image is no longer obstructing your ability to click the Star and the three-dot icon.

 

I would also like to share the following articles related to reporting for your additional reference:

 

 

Please feel free to visit the forum if you require any further assistance, whether you have follow-up questions about running reports or new concerns related to your client's accounts. We're here to help you maximize your experience with QuickBooks. 

    M
    misk1Author
    February 19, 2025

    Thanks for the quick response. Okay, I tried clearing cookies and my cache and it does seem to have worked. Odd, since I'd done that before too, with no effect, but I won't complain!

     

    Thanks again.

    S
    SashaMC
    February 19, 2025

    Hello misk1! I am so happy this worked out for you! If you have any other questions, you know where to find us! Take care. 

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