On the bank deposit screen, a payment has been shown since 2020 that sits there. I cannot remove or deposit it without messing up the ledger. How can I get rid of it?

Hello, MarriageWell.

Managing your payments is important to maintain a clean and organized ledger. Let's work together to resolve this and ensure your financial records remain accurate and up-to-date.
 

Fixing old payments depends on how these deposits were initially recorded. If those deposits were entered directly to the Sales or Income account instead of entering a bank deposit, you can find the original deposit and link the payment to match the transaction.

Here's how:
 

1. From the menu, select + New.
2. Select Bank Deposit under the Other section.
3. Choose the bank account where the deposit was initially recorded.
4. Under the section Select the payments included in this deposit, check the payment that has been lingering.
5. Click Save and Close once done.

On the other hand, you can make a large deposit within the current period for that payment. From the Add funds to this deposit section, enter the same amount but in negative (-) and post it to the same income account where the payment should go. Otherwise, they can open the deposit transaction and click on More, then choose Audit History to see its details. If the deposit was detached from the invoice or another transaction, they can relink it. If it was created by mistake, they can delete it.

Either of these methods can work; however, given that these are old transactions, I advise seeking professional help from your accountant. They can ensure accuracy when dealing with this kind of issue.

Moreover, it is recommended to reconcile your account every month to ensure everything matches.

If you have any further questions or need additional assistance to manage old transactions that need to be fixed, you can always add your reply below. We are dedicated to helping your roofing company operate seamlessly. Stay safe always.

@MarriageWell 

RE: On the bank deposit screen, a payment has been shown since 2020 that sits there. I cannot remove or deposit it without messing up the ledger.

In the real world, did you actually receive the payment and then deposit the payment?

If so, then find the original deposit, edit it and add the payment to it after removing whatever is there instead of the payment (so the deposit total amount will not change).

If you didn't actually receive it, then the payment should be deleted.

If you received it but didn't actually deposit it, why not?