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bourbondog
November 20, 2024
Question

onlie payroll ss number applied for

  • November 20, 2024
  • 1 reply
  • 0 views
Below is what is on the intuit website and I have used before now it will not take it
 
this is how this is to work and it does not why change it back as we will need to find another avenue for 2025 payroll if this is not fixd so [removed] can be entered for an applied SS #
What is going on ???
If you don't have a Social Security Number (SSN) in QuickBooks Online payroll, you should enter "all zeros" in the SSN field for the employee, as this indicates that the employee has applied for an SSN but hasn't received it yet; however, you should still ensure you have the necessary documentation like a completed I-9 form to verify their eligibility to work in the US. 
 
 
Key points to remember:
  • Enter all zeros:
    When setting up an employee without an SSN, input a string of zeros in the Social Security Number field. 
     
     
  • If you don't have a Social Security Number (SSN) in QuickBooks Online payroll, you should enter "all zeros" in the SSN field for the employee, as this indicates that the employee has applied for an SSN but hasn't received it yet; however, you should still ensure you have the necessary documentation like a completed I-9 form to verify their eligibility to work in the US. 
     
     
    Key points to remember:
    • Enter all zeros:
      When setting up an employee without an SSN, input a string of zeros in the Social Security Number field. 
       
       
    • h

    1 reply

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    LeizylM
    November 20, 2024

    Let me help you get across this challenge so you can add an employee in QuickBooks Online (QBO) without a Social Security Number (SSN), bourbondog.

     

    We can perform some troubleshooting steps to fix this. There are times when the browser is full of frequently accessed page resources, which causes some errors or unusual responses. 

     

    Let's start accessing your account using a different or private browser. You can use either of these shortcut keys:

     

    • Google Chrome: Ctrl + Shift + N
    • Mozilla Firefox: Ctrl + Shift + P
    • Microsoft Edge: Ctrl + Shift + P
    • Safari: Command + Shift + N

     

    Once logged in, try to enter all zeroes in the SSN field. If it works, I recommend clearing your browser's cache. Doing so will remove the historical data and access QuickBooks with a clean slate. You can also switch to a different supported browser.

     

    If the issue persists, I recommend contacting our customer care team. They'd be able to help on how to get around this.

     

    Here's how to reach them:

     

    1. Click the Help menu in the upper-right-hand corner.
    2. Type in Talk to a human, then press Enter.
    3. Select Contact Support Team.
    4. Type again Talk to a human and click Contact Support Team.
    5. Choose a way to connect with us.

     

    You can visit this article for more information about what to prepare for this year's payroll: Year-end checklist for QuickBooks Online Payroll.

     

    Please know we're only a couple of clicks away whenever you need additional guidance about adding all-zero SSN in the QBO Payroll setup. Stay safe and have a wonderful rest of the day!

    BigRedConsulting
    BigRedConsulting
    November 21, 2024

    @LeizylM  RE: Let me help you get across this challenge so you can add an employee in QuickBooks Online (QBO) without a Social Security Number (SSN), bourbondog.

     

    Are you saying QB Online now allows all zeros for the SSN, they way it should? Did you try it?

      FishingForAnswers
      FishingForAnswers
      November 21, 2024

      @BigRedConsulting  Oh wow. I thought QB had actually resolved this the last time everybody was blowing up about it.

       

      I shouldn't be surprised, but I'm still feeling disappointed here.

       

      And of course it's getting blamed on the browser.

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