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iamwhatiseem
May 18, 2020
Question

Online Backup will not launch since updating to Desktop 2020

  • May 18, 2020
  • 1 reply
  • 0 views

  Online backup has not ran since updated to Desktop 2020, even though it did run the first time when I set up the time to update.

*   My Windows user account has administrator privileges.

*   My Quickbooks user account is admin

*  In the "Backup Status" window, if I click "View details" - nothing happens

*  In the message center, if I click on "Open Backup" - nothing happens.

*  If I click on File -> Open Online Backup - nothing happens

*  I can do a local backup

1 reply

Anna S
Anna S
May 18, 2020

Thanks for posting your question here in the Community, @iamwhatiseem.

 

I hope you're having a beautiful day so far. Allow me to provide some insight into backing up your company file.

 

When creating a backup, you'll want to use our Intuit Data Protect to protect your files and folders and schedule backups daily. You can do so by following these steps:

 

  1. Open QuickBooks on the computer that stores your company files.
  2. Navigate to the File menu, hover over Back Up Company, and then pick Setup/Activate Online Backup.
  3. Sign in with the email you used to sign up for the program (not your QuickBooks login email).
  4. Once you've completed the setup, click Continue.
  5. Choose your company file, then hit Continue. If you have the entire PC plan, select the folders you want to backup, then press Continue.
  6. Check the box for Back up local selected documents and push Continue.
  7. Pick the files and folders you'd like to back up, schedule your daily backup, then set up your notifications settings to complete the process.

 

Now you have protected backups of your company files. You also want to keep in mind that the first backup can take several hours, depending on the number of files and sizes of them. The backups after that will only take a few minutes, though. You may find this article helpful after you complete your first backup: Make a backup with Intuit Data Protect.

 

Please don't hesitate to touch base with me here if you need any additional assistance. I look forward to hearing from you again.

I
iamwhatiseemAuthor
May 19, 2020

  Thank you for the response, however that option is not listed see screen shot... and if I click "Open online backup... nothing happens. 

 

Rose-A
Rose-A
May 19, 2020

Hi, iamwhatiseem.

 

I appreciate the screenshot you've provided. Allow me to take over and get this working for you.

 

Updating the QuickBooks Desktop release version is a good start when it comes to fixing program-related issues and make sure to create a back up copy of your company file before doing so.

 

To do a manual update, here's how:

 

  1. Close your company files and QuickBooks.
  2. Open the Windows Start menu.
  3. Search for QuickBooks Desktop. Right-click the icon and select Run as administrator.
  4. While on the No Company Open screen, go to the Help menu and select Update QuickBooks Desktop.
  5. Go to the Options tab. Select Mark All and then select Save.
  6. Go to the Update Now tab and select the Reset Update checkbox.
  7. When you're ready, select Get Updates.

Once updated, try launching your online backup again. You can refer to this article in accessing your backup history: Open Intuit Data Protect to check Backup Status, view Backup History, or change Backup Settings.

 

If you're still getting the same issue, I'd suggest updating your Intuit Data Protect as well: Update Intuit Data Protect.

 

Additionally, you can go through these resources to help guide you more about this service:

 

Intuit Data Protect: Scheduled backup does not run

Can't back up with Intuit Data Protect?

 

Please get back to me if you continue to get the same results so I can look further into this. I'm always around to help you out.

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