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C
CRWigant
May 22, 2024
Question

Online version keeps crashing

  • May 22, 2024
  • 1 reply
  • 0 views

My online Quickbooks keeps crashing. I'm using Chrome but it does the same thing in Microsoft Edge.

1 reply

Candice C
Candice C
May 22, 2024

Good evening, @CRWigant. 

 

Welcome to the Community!

 

I appreciate you checking this issue in another browser. This helps narrow down the cause of the problem. I do recommend doing a few more actions before digging deeper: 

 

  • Sign out and then back into your QBO account
  • Turn your device off and then back on

 

Please let me know if these actions help or if we need to help you further. I'll be waiting for your response! 

C
CRWigantAuthor
May 22, 2024

I have followed those instructions and it doesn't make any difference. FWIW, I've been unable to sign out of Quickbooks for a good year. I have to X out.

 

I can clear downloaded transactions by clicking on one and hitting the Reload icon - I have to do that for each transaction. I can also log out of QB by doing the same thing. To do almost anything I have to hit the Reload button. However, I can run a report, but when I click on an item in a report to get more details, it freezes up. This seems to be a Quickbooks issue in that I've tried to log in from different computers hoping for a different result.

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