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May 22, 2024
Question

Online version keeps crashing

  • May 22, 2024
  • 1 reply
  • 0 views

My online Quickbooks keeps crashing. I'm using Chrome but it does the same thing in Microsoft Edge.

1 reply

Candice C
May 22, 2024

Good evening, @CRWigant

 

Welcome to the Community!

 

I appreciate you checking this issue in another browser. This helps narrow down the cause of the problem. I do recommend doing a few more actions before digging deeper: 

 

  • Sign out and then back into your QBO account
  • Turn your device off and then back on

 

Please let me know if these actions help or if we need to help you further. I'll be waiting for your response! 

CRWigantAuthor
May 22, 2024

I have followed those instructions and it doesn't make any difference. FWIW, I've been unable to sign out of Quickbooks for a good year. I have to X out.

 

I can clear downloaded transactions by clicking on one and hitting the Reload icon - I have to do that for each transaction. I can also log out of QB by doing the same thing. To do almost anything I have to hit the Reload button. However, I can run a report, but when I click on an item in a report to get more details, it freezes up. This seems to be a Quickbooks issue in that I've tried to log in from different computers hoping for a different result.