Opening files

Try opening the sample file. Did you encounter the same error message?

Hello there,

I'm here to help you get rid of the errors so you can get back to working order.

When trying to download payroll updates in QuickBooks Desktop, you may encounter the error PS107. The error could be caused by incorrect internet connection settings, a firewall setting that blocks payroll updates in QuickBooks Desktop, or a damaged file in the CPS folder. 

To fix this issue, you need to check your payroll service subscription first to make sure that it's still valid. Here's what you need to do:

1. Close all your company files and restart your computer.
2. Open QuickBooks, then go to the Employees menu at the top.
3. Select My Payroll Service, then choose Manage Service Key.
4. Your Service Name and Status should be correct and will show as Active.
5. Click Edit, and verify the service key number. If incorrect, enter the correct service key.
6. Click Next. 
7. Uncheck the Open Payroll Setup box, then select Finish.
8. This will download the entire payroll update. 

If you still encounter the error, I suggest you perform the troubleshooting steps starting with Step 2 in this article: Fix PSXXX errors when downloading payroll updates.

You can also refer to this article for more information about the latest payroll update (22404) and earlier releases in QBDT Payroll: Get latest payroll news and updates in QuickBooks Desktop Payroll.

Remember, you can always reach out to the Community if you need help with payroll and managing your employees in QBDT Payroll. I'm always here to assist you.