Our customer wants to modify the 3-star feedback their left us accidentally but can't figure out how/where to do that. Can someone please assist?

It's delightful to hear how our beta feature for invoice feedback has been working well on your end, Laxman. To better assist you with modifying the three-star survey from your customer, I recommend contacting our QuickBooks Online (QBO) live support team. Let me walk you through the steps.

Before we proceed, note that Community is a public forum and we cannot access user accounts directly. However, our live support team has a secure tool that can retrieve your account and explore options to modify the feedback provided.

Here's how:

1. Sign into your QBO account.
2. Go to Help (?) at the upper right corner of your screen.
3. Click on Search, then tap Contact Us.
4. Enter a topic to connect with the right expert.
5. Choose how to contact our QB support team.

• Via a Callback, where they’ll save you a spot and call you back.
• Via Chat, start a chat with our support.
   

The availability of our live support team varies based on the subscription plan you have selected. I recommend checking out this article to find the best times to contact them: Get help with QuickBooks products and services.

For a deeper understanding and to configure setup customer feedback survey results, kindly refer to the following resources:

• Understand customer surveys in QuickBooks Online
• View customer feedback survey results in QuickBooks Online

After sending the invoices, you can start receiving payments. To track them, follow the guidelines provided in this material: Record invoice payments.

Mention my name in the Reply below if you have follow-up questions about the QBO customer feedback survey. I'll be here to address them once I get a notification bell.