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M
mianpor
November 8, 2024
Question

Outlook freeze when sending an email containing .pdf attachments using Quickbooks Enterprise

  • November 8, 2024
  • 1 reply
  • 0 views

Outlook freezes when sending an email containing .pdf attachments while using QuickBooks Enterprise inside the VM. We have already tried reinstalling O365 apps, installing the 32-bit O365 apps, and reinstalling Adobe Acrobat, but the issue keeps reoccurring. We also ran diagnostics using the QuickBooks Tools Hub, but the problem persists. The temporary fix we are using is restarting the VM. Any ideas other ideas? Thank you so much!

    1 reply

    JoesemM
    JoesemM
    November 8, 2024

    Thank you for the effort you've put into resolving the Outlook freezing issue when sending emails with PDF attachments, Mianpor. I’d like to share an additional workaround that could further help address this problem.

     

    To start, let's verify your Outlook PDF reviewer and make sure it's configured as an Adobe Acrobat Document. Changing your default viewer to Adobe Acrobat for PDF files will provide more features since it is specifically designed for handling PDFs.

     

    You can contact the Microsoft Support team or request help from your IT department to set it as the default.

     

    However, if your Outlook defaults to Adobe Acrobat Document, I'd recommend contacting our Customer Support team. They can look into your account and review the connection with Outlook and your QuickBooks account. To reach them, follow the steps below:

     

    1. Open QuickBooks.
    2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
    3. Enter the question, keyword, or topic you need help with.

     

    To ensure they can assist you on time, see this link: Get help with QuickBooks products and services.

     

    Additionally, I'll be sharing these links to help you email sales forms and fix error messages when sending Outlook:

     

     

    If you have questions about sending emails with attachments or anything related to QuickBooks, please let me know. I'm here to help you. Stay safe!

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