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Impact Erik
March 5, 2020
Question

outlook not responding error

  • March 5, 2020
  • 5 replies
  • 0 views

when trying to send emails from quickbooks to outlook i get an error that says outlook is not responding, restart outlook...this doesn't work.

 

if i close outlook and then send the email, qb sends it without problem.

 

please help

    5 replies

    R
    Ryan_M
    March 5, 2020

    Hi @Impact Erik,

     

    I'm here to assist with the issue you stated. 

     

    We currently have an open investigation with this unexpected behavior. Our product engineers are working to have a fix deployed in the shortest possible time. As for the workaround, you've already mentioned it above. You'll have to close Outlook so you can send out emails within QuickBooks. 

     

    With that said, I suggest contacting our Technical Support team so they can add you to the list of our affected users. This way, you can expect a notification email whenever an update on this investigation becomes available. You can refer to this investigation number: INV-0671.

     

    Here's how:

     

    1. On your QuickBooks homepage, go to the Help menu.
    2. Choose QuickBooks Desktop Help.
    3. Tap the Contact us button.

    Another option you have is to set up webmail to your QuickBooks Desktop. See the steps listed in this article: Connect your email to QuickBooks Desktop. Look for the Set up your secure webmail to work with QuickBooks section.

     

    In case you need additional help, leave a comment below. I'll get back to you as soon as I can. 

    R
    rsnella
    March 5, 2020

    investigation number: 

    We are having the issue where outlook is not connecting.

    We are using office365 outlook

    intuit version 2019

    This started yesterday with no quickbooks updates installed to my knowlage.

    Please advise.

     

      Kristine Mae
      Kristine Mae
      March 6, 2020

      Our engineers are still working for a fix, Rsnella. Rest assured that we're prioritizing this issue.

       

      In the meantime, close Outlook when you send an email. It allows our program to send your transactions.

       

      I'd also suggest reaching out to our customer care support. We're taking notes of the users who are affected by the issue. Please follow Ryan_M's steps to get in touch with us. 

       

      Once it's fixed, you can easily email sales forms in QuickBooks Desktop.

       

      We're open 24/7 to help you. Don't hesitate to get back to us if you have other concerns. 

      E
      ECS3
      March 31, 2021

      I am having the same problem. This has been happening occassionally for a month or so. Now the situation is different. Shutting down Outlook (365) doesn't solve the problem. Shutting down outlook and reopening... shutting down QB and reopening... restarting the computer... nothing brings this feature back to life. This is really the only way I now deliver invoices. "Glad" to see I am not the only one. Need to have it fixed pronto.

      Thanks

      DivinaMercy_N
      DivinaMercy_N
      March 31, 2021

      Look no further, @ECS3.

       

      Currently, the investigation for the error Outlook is not responding (INV-0671) is still in progress. A workaround for this is to run both QuickBooks and MS Outlook as an admin. Here's how:

      1. Close your QuickBooks Desktop program.
      2. Next, open the Windows Start menu.
      3. In the search field, type QuickBooks. Right-click the icon and choose Open file location.
      4. From the folder, right-click the QuickBooks.exe file and select Properties. 
      5. Click the Compatibility tab.
      6. Select to check the Run this program as Administrator option. 
      7. Hit Apply and then OK.

       

      Also, to add you to the list of affected users, I recommend reaching out to our technical support team. Once added, you'll be notified of the investigation updates and if the resolution is available. To do so, please follow the steps outlined by my colleague, Ryan_M. 

       

      You can always seek self-help articles on our Community page to help you finish your QuickBooks tasks in no time.

       

      Feel free to post here again if you have any other questions about sending emails through Outlook in QuickBooks. I'll be right here to lend a helping hand. Take care always. 

      D
      David Schwimmer
      August 18, 2021

      Actually, QuickBooks outlook is not responding issue crops up if the QuickBooks and MS office has compatibility issue. However, we have added below a link of the article, which is fully fledged to remove QuickBooks outlook is not responding....

       

      [Removed]

      K
      Kelemvor
      March 3, 2022

      Is this still an known problem or has it theoretically been resolved?  I still have users with Outlook going Not Responding when they try to send emails.

      R
      RCV
      July 21, 2022

      I appreciate you taking your time in resolving the missing Outlook issue. Aside from the steps outlined in the article, I'll lay down other solutions for fixing it and ensure you'll be able to set it up in QuickBooks, ShawntheBookkeeper.

       

      May I know what version of QuickBooks is installed on your desktop? Depending on your version, it may not be compatible with your current Outlook version. For the system requirements for software compatibility on the currently supported versions of QuickBooks Desktop (2020, 2021, 2022), refer to the following requirements below: 

       

      • Office 2019 (Compatible with R3 and later).
      • Office 2016 (including Outlook 2016) both on 32 and 64-bit.
      • Office 2010 SP2, Office 2013, and 365 (including Outlook 2010 and Outlook 2013) both on 32 and 64-bit.
      • Email estimates, invoices, and other forms with Microsoft Outlook 2010-2016, Microsoft Outlook with Office 365, Gmail, Yahoo Mail, and Outlook.com, and other SMTP-supporting email clients.
      • Note: Office 365 is only supported when it is locally installed, not the web version.

       

      Please take note that the previous unsupported versions have different software compatibilities for emailing. If the same thing happens, let's repair your QuickBooks Desktop. Repairing QuickBooks can help fix common errors you encounter while using, updating, or installing QBDT. Here's how to run the repair tool:

      1. First, back up your company file.
      2. Restart your computer.
      3. Click the Windows icon and type in Control Panel.
      4. Choose Programs and Features then Uninstall a Program.
      5. Select QuickBooks and click Uninstall/Change.
      6. Click Continue, or Next.
      7. Select Repair and Next.
      8. Press Finish.

       

      Once done, make sure that you have the most recent fixes and security updates. Then, update your QuickBooks to the latest release. If you got an error while repairing your QBDT, please refer to this article: Repair QuickBooks Desktop for Windows. After repairing, try to send the form using Outlook. You can also check this article to connect your email to QuickBooks Desktop: Connect your email to QuickBooks Desktop. 

       

      I'd also like to add that if you want to customize your email templates, we have a guide that'll help you with the process: Create custom email templates in QuickBooks Desktop. 

       

      Please let me know if there's anything else I can do for you in setting up your email in QuickBooks. Would you like to record some forms and other entries? Or need to work on your reports? I'd be glad to help you out. Just reply here or create a new thread. 

      B
      BD-Hodge
      May 29, 2025

      For anyone with a Dell computer (and maybe other brands?), they often install Office in 3 languages.  What I have found is that if you don't uninstall the languages you aren't using, QB may have issues finding the correct Outlook program to use.  I had a client with this issue yesterday, and I uninstalled the Office in Spanish and French and then she was able to send mail through Outlook.  

       

      Just something to check if you have this issue.  

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