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wmcrwfrd
April 17, 2024
Question

Partial payment on part

  • April 17, 2024
  • 1 reply
  • 0 views

We sold a part to a customer and he paid down on it.  The invoice has taken the part our of our inventory.  Meanwhile, we have not heard from the customer in a year and attempts to contact him have not been successful.  If I credit the invoice to put the part back in our inventory, what do I do with the credit balance that will be on his account?  We don't have an address to mail a refund back to.

1 reply

JoesemM
JoesemM
April 17, 2024

I'll go over some details on how to handle the partial payment that was sold to your customer, wmcrwfrd.

 

You’ll want to create a credit memo then choose to Give a refund. This is how to handle the said credit and you can easily deposit the funds. 

Please follow the steps below:

 

  1. Go to the Customers menu, then select Create Credit Memos/Refunds.
  2. From the Customer: Job drop-down, select your customer.
  3. Enter the items you're giving credit for, then select Save & Close.
  4. In the Available Credit window, choose to give a refund.
  5. Enter the necessary information, then press OK

Once done, you can now create a refund check:

 

  1. Go to Customers at the top menu bar and select Receive Payments.
  2. From the Received from the drop-down, select Customer.
  3. Then, select the Discounts and Credits icon.
  4. In the Available Credits section, select the check you created and then Done.
  5. You may see a prompt to confirm the transfer. If you do, select Yes. The amount will be applied automatically to the invoice.
  6. Choose Save & Close.

 

You can look at this article for more info about how to handle your customer's credits in QuickBooks. It covers how to pay them back: Give your customer a credit or refund in QuickBooks Desktop for Windows.

 

Also, I'd recommend contacting your accountant on other ways to handle if you're unable to contact the client.

 

Additionally, please see this article to learn more about the ways you can track customer transactions in QBDT: Get started with customer transaction workflows in QuickBooks Desktop.

 

Keep in touch if you need any more assistance with handling payments, or if there's something else I can do for you. I've got your back. Have a good day.

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