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S
salmaqureshi
December 30, 2023
Question

password recovery

  • December 30, 2023
  • 1 reply
  • 0 views

I forgot my password

i tried to recover by getting a code on my email. 

 

but now they are asking for confirming my phone. but i dont have access to that phone anymore. 

 

what do i do

 

 

1 reply

K
KimberlyS
December 30, 2023

I appreciate you visiting the Community forum, @salmaqureshi.

 

I can see how the inability to access your account prevents you from proceeding to your different business tasks with QuickBooks Online. With this, let me share information that could help you recover your password/account.

 

Since you lost access to your phone, you can still recover your password by utilizing our account recovery form. Our support team does not have access to updating or changing your account information in this process. Hence, you will make all the required changes for your own security. 

 

Before you proceed, please take note of the following:

 

  1.  You must take a high-quality photograph or scan of your driver's license, state ID, passport, or notarized document.
  2.  Enter your information and upload your ID or document on the form.
  3. A link for resetting the password will be sent to you upon approval of your request from no_response@intuit.com within one business day.

 

To access the recovery form, visit this page: Recover your Intuit Account if you can’t sign in. From there, go to the I lost access to my phone or email address section.

 

Moreover, consider scanning this material for guidance on updating your account credentials to improve security: Update or change your Intuit Account sign-in information.

 

Feel free to reach us in the thread for questions or clarifications when recovering your password or other related concerns in QuickBooks Online. We can always lend a hand.

S
salmaqureshiAuthor
December 30, 2023

Hello there

the link you sent me if for US only . 

I am from Pakistan so will the same form work coz when i was inputting the phone number it asked me only state code and number and i checked it was expecting a US number. Can you tell me how to go about doing this

 

Thanks

Bryan_M
Bryan_M
December 30, 2023

Thanks for coming back here, @salmaqureshi.

 

Let me share the link that can work in your region.

 

For the recovery form, you can read this article: Recover your Intuit Account if you can’t sign in.


If you want to learn how to update or change your email address, user ID, password, and other information for security purposes, check out this article: Update or change your Intuit Account sign-in information.

 

Feel free to come back here if you have additional questions about managing your account in QBO. I'll be willing to help. Keep safe.

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