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2007511albertalt
December 8, 2023
Question

Payee field on snap receipt is not working. It does not bring up my normal vendor list, instead brings up my clients....I cannot enter this property?

  • December 8, 2023
  • 5 replies
  • 0 views
Original commenter did not share additional details

5 replies

GlinetteC
December 9, 2023

Hi there, Albert. There have been no reported cases similar to yours. 

 

I'm here to assist you and work towards resolving this challenge regarding the payee field on a Snap receipt feature.

 

When cache builds up, it can affect the performance of your browsing activities. Access QuickBooks through an incognito window or private browser to address this. This mode doesn't retain your browsing history, occasionally leading to software issues like encountering errors. You can use these shortcut keys as a reference:

 

  • Ctrl + Shift + N  for Google Chrome
  • Ctrl + Shift + P for Firefox
  • Control + Option +P if you're using Safari

 

If it works, return to the regular browser and clear the cache. This removes any historical data resulting in any error messages. Switching to a different supported browser can also fix the issue.

 

Additionally, I'm adding this link to monitor the payments made to your vendors within a specific period: Run a report with vendor totals.

 

If you have any further questions or require assistance with the snap receipt or any other QuickBooks task, please don't hesitate to add them below. I'll be here to lend a hand.

2007511albertaltAuthor
December 11, 2023

This is happening in my android phone app, not on my laptop or browser version.  It's in the snap receipt function on mobile app.

Kat
AnneMariee
December 11, 2023

Thanks for your response.

 

Let's perform some troubleshooting steps to ensure your Payee field on the Snap Receipt feature works.

 

One of the possible reasons why this happens is because of some temporary data issues in the app. Before proceeding, ensure that your device runs on Nougat 7.1.1 or newer and your app is updated.

 

If everything looks good and the payee field still doesn't work, let's refresh the data on the app. Here's how:

 

  1. In your QBO mobile app, press the Menu icon on the bottom.
  2. Tap on the Gear icon on the top left.
  3. Choose Refresh Data from the menu.
  4. Select Yes.

 

Once done, try the Snap Receipt feature again to double-check. If it still doesn't work, I'd suggest uninstalling and reinstalling the app.

 

If the issue persists after performing the steps above, I suggest uploading your receipts through a web browser or an iPad.

 

You may want to upload your receipts from your computer or Google drive. Here's an article to guide you on how to do it: Upload your receipts and bills to QuickBooks Online.

 

Please don't hesitate to reply to this post if you have any other concerns with the QBO mobile app. I'm happy to help you out. Keep safe!

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