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May 7, 2024
Question

Paying for my simple start subscription.(Error code: -81708, type: INVALID_REQUEST)"Shows that Quickbooks money is enabled. Maybe that has something to do with it.

  • May 7, 2024
  • 1 reply
  • 0 views
I'm unable to pay for my quickbooks simple start subscription due to a error 

"Unable to process your request at this time. Please sign out and try again later. If the issue persists, please contact support and reference this message. (Error code: -81708, type: INVALID_REQUEST)"

It also shows that Quickbooks money is enabled. Maybe that has something to do with it. Anyone know what the issue is?

1 reply

May 7, 2024

I comprehend the importance of smooth payments and I appreciate you for sharing your concern in the Community, Steven.

 

We've received similar cases or reports about the issue. I recommend contacting our support so they can add you to the affected users' list and receive updates about the status of the investigation via email.

 

Here's how:

 

  1. Go to Help.
  2. Select Search.
  3. Click the Contact Us button and enter your concern.
  4. Press Continue.

 

You can check our Support hours by visiting this article: QuickBooks Online Support.

 

I have also included these articles that may help you manage subscription information in QuickBooks Online:

 

 

We appreciate your patience and understanding as we work towards resolving this issue. If you need further assistance with managing your subscription, please let me know. I'm always here to help.