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MickeyMullen
June 1, 2022
Solved

Payroll Continuously Updates

  • June 1, 2022
  • 1 reply
  • 0 views

I am on payroll table version 22211/payroll version 05170812

 

Everytime I use payroll or check for payroll updates, it installs 22211 then says to restart QB to ensure functionality

 

After restart, it checks for updates and installs the same update, then says to restart.

 

It continually does this until I say no to the update dialogue.

 

I ran The Tool Hub Quick repair, no change.

 

Rebuild data, no chage.  Repair from control panel no change.

 

I was just on the phone with support for 75 minutes and they abruptly hung up on me.  During that time the support person essentially verified my licenses and went through the update loop a half dozen times

    Best answer by MickeyMullen

    RE: I need to update the auto renewal credit card (no effect though, right?)

     

    Well.... that might be the issue.

     

    The first message is odd. It suggests there's some sort of pending update waiting to be installed. I suspect that the issue is some setting that indicates there's a pending update that isn't being cleared when you do the update.

     

    I wonder it that would be fixed by fixing the account issue and then trying again?

     

    Another long shot is to go to Help | Update QuickBooks. Then go to the Update Now tab and check the "Reset Update" box and then the Get Updates button. That might reset the flag for a pending payroll update as well as the other updates.


    I uninstalled and reinstalled and that seems to have fixed all my issues

    1 reply

    BigRedConsulting
    BigRedConsulting
    June 1, 2022

    RE: During that time the support person essentially verified my licenses and went through the update loop a half dozen times.

     

    Did they have you reset the update?

    I'd try:

    - Restart your computer to make sure no files are in use.

    - Launch QB and open your file. Don't update if prompted.

    - Pick Employees | Get Payroll Updates.

    - Leave the default option "Download entire payroll update", which will reset/delete the current update and start from scratch, and click the Update button.

    M
    MickeyMullenAuthor
    June 1, 2022

    Did That- No Change

    BigRedConsulting
    BigRedConsulting
    June 1, 2022

    Well, you could try manually resetting the payroll related update files.

     

    - Restart your computer.

    - Go to C:\Program Data\Intuit\QuickBooks [version]\components\

        - Rename the Payroll folder Payroll.old

        - Rename the \DownloadQB[nn]\ folder, where [nn] is your QB version + 10 (so, QB 2021 is 31)

          For example, for QB 2021 rename the folder DownloadQB31 to DownloadQB31.old

     

    If you get a sharing violation message that the folder is in use, use the Windows Task Manager to kill the qbupdate.exe process, which you can locate on its Details  tab.

     

    - Start QuickBooks

    - Get Payroll Updates from the Employees menu

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