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cdjording
July 31, 2023
Question

Payroll Migration error caused the QB Online backend team to duplicate 3 months of payroll

  • July 31, 2023
  • 1 reply
  • 0 views

Hi! I'm at my wits end trying to get this error fixed. When I first migrated my QuickBooks info from desktop to online I wasn't able to use the payroll function because of a migration error. After going back and forth with customer service and the "backend" team I was finally able to start running the payroll in Online in April. However, there were still tax errors that remained unfixed (like a duplicate city tax line that is still unfixed after 7 months!) During the time I was unable to use online payroll I ran the payroll in desktop and added it manually to Online. When the backend team said they had finally fixed the payroll errors, they reuploaded 3 months worth of payroll (January through March) that I had already entered and reconciled in Online. Now my account has a discrepancy in my payroll reports of over $22,000! I was also hit with additional tax bills because it looked like I hadn't paid enough payroll taxes.  When I asked how to get this error fixed they told me I had to contact an accountant! Why in the world should I pay an accountant to fix their errors? Is there anyone here who can help me with this? Please? I need to run profit and loss reports and I can't because the numbers are way off. 

    1 reply

    KlentB
    KlentB
    August 1, 2023

    I completely understand how crucial it is to have accurate payroll data, especially when it comes to taxes and reporting, cdjording.

     

    I regret to hear that despite your efforts and numerous interactions with our customer service, the issues have not been completely resolved, and you're now facing discrepancies in your books.

     

    I want to assure you that we are committed to resolving this matter as swiftly as possible and to your utmost satisfaction. To ensure that your case receives the attention it deserves, I'll personally escalate your case to our Next Level Help Team. They'll carefully examine your recent support case notes and address any unresolved concerns or complaints thoroughly.

     

    You can expect to hear back from our representative within the next 1-2 business days. They'll reach out to you directly to discuss the process of rectifying the errors, duplicate city tax lines, and discrepancies in your payroll reports. 


    In the meantime, if any other concerns arise or if you have additional questions, please don't hesitate to add a reply below. I'm here to ensure that you receive the help you need and to be your advocate throughout this process. 

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