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S
SShava
December 13, 2024
Question

pdf attachments

  • December 13, 2024
  • 1 reply
  • 0 views

We attached some documents to all transactions on QuickBooks for audit purposes, but they are not opening now. They are giving us this message. Please assist

This XML file does not appear to have any style information associated with it. The document tree is shown below.
<DocumentErrorResponse xmlns="http://schema.intuit.com/platform/document/v2">
<code>INVALID_AUTHORIZATION</code>
<type>CLIENT</type>
<message>Authorization header is missing</message>
</DocumentErrorResponse>

1 reply

J
JanbonN
December 13, 2024

Hello there, SShava. I’m here to help you resolve the issue with accessing your attached PDF in QuickBooks Online (QBO).

 

The problem you're experiencing is a possible cause of a cache issue. Browsers use cache to speed up the loading of web pages, but over time, it accumulates and leads to unusual behavior of the program.

 

To fix this, log in to your QBO account using an incognito or private browser window. This will enable you to work with a clean slate. Please use these keyboard shortcuts:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + N
  • Safari: Command + Shift + N

 

Then, try to create a sales receipt. If it's successful, clear your browser's cache to remove specific issues and help the program run efficiently. Also, you can use other devices and supported browsers to ensure everything works as expected. 

 

If the issue persists, I recommend contacting our support team for them to find the root cause of this issue and provide a resolution. They have the tools and expertise to do this in a secure manner.

 

Also, you can refer to this article for more details about the file types allowed in the program: Add or delete attachments in QuickBooks Online.

 

Additionally, you can refer to this article about personalizing your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online.

 

Please feel free to return to this thread if you have other concerns regarding your PDF attachments in QBO, SShava. We're here to support you in any way we can.

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