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E
ecarrillo1983
January 31, 2024
Question

PDF preview is unavailable with this template

  • January 31, 2024
  • 1 reply
  • 0 views
On a IPad I can’t preview.

1 reply

R
ReymondO
January 31, 2024

Thanks for sharing your concern on the QuickBooks Community page, @ecarrillo1983.

 

For me to provide you with the right troubleshooting steps, can you share where exactly you're unable to preview the PDF? Any additional info would be much appreciated. 

 

Please add your details to this thread and I'd be happy to help you out. Have a good one.

V
VonGecko
February 13, 2024

When about to email an estimate this pops up:

 

”PDF preview is unavailable with this template.  You’re using an old template. Print or download the pdf to view it.”

 

It’s the same template and format I have always used.  

    A
    AdonL
    February 13, 2024

    Hi there, @VonGecko.

     

    Let me provide you with troubleshooting steps so you'll be able to preview an estimate before sending it to your customer. 

     

    I suggest accessing your QuickBooks account via a private or incognito window to check if this is a browser-related issue. At times, data stored for a long period causes unusual behavior in the browser. Doing so helps disable the cache from saving your browsing data.

     

    You can use either of these keyboard shortcuts:

     

    • For Google Chrome browser: Ctrl + Shift + N
    • For Mozilla Firefox browser: Ctrl + Shift + P
    • For Safari browser: Command + Option + P

     

    If it works, go back to the regular browser and clear its cache. This is done to clear them out periodically to prevent and fix web issues.

     

    Once done, I suggest updating the Adobe Reader/Acrobat. The majority of printing or previewing PDF issues in QuickBooks Online can be resolved by updating Adobe Reader/Acrobat to the latest version or by repairing your Adobe installation. You can check the Adobe website for detailed instructions.

     

    Please refer to this article to see steps on how you can customize, attach files, and email sales forms to your customer within QuickBooks Online: Customized invoices, estimates, and sales receipts in QuickBooks Online.

     

    Please feel free to leave a comment below If you have further concerns regarding estimates and invoices. I'm always here to help. Have a good one!

     

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