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M
mblair1
October 6, 2023
Question

PDF's are blank after updating to Sonoma - Quickbooks online

  • October 6, 2023
  • 1 reply
  • 0 views

I can't be the only one with this problem.  After updating to MacOS Sonoma, any PDF's are blank.  The template is there, but no text.  I can't email, save, or print a PDF through Preview without them being blank.  I've had to download adobe.  With adobe, my estimates and invoices just don't look quite the same.

 

I've erased my Mac, restored from my MacBook, (which is still running Ventura), to no avail.  I can't get rid of Sonoma.  I've updated my printer drivers,

 

Apple says it's a quickbooks problem, quickbooks says it's working on it, but this is seriously slowing down my work.

1 reply

J
Jelayca V
October 6, 2023

I understand the importance of this concern, as well as the need to get it resolved quickly, @mblair1.

 

We have received reports of printing issues in QuickBooks Online after updating to Sonoma (INV-93599). 

 

Please know that our engineers are working to get this fixed in the shortest possible time and hope to provide an update to you soon.

 

I suggest reaching out to QuickBooks Online Support if you haven't been added to the list of affected users. This will ensure that you receive updates on the status via email.

 

Here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?).
  3. Select either the Assistant or Search tab to get started:
  • Assistant: Get quick, personalized answers. If you decide you need further help, you can still Talk to a human.
  • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.
    • Ask the community to get help from businesses like yours.

 

For the time being, you may try to perform some workarounds that can help you move forward and get back to business:

1) If printing an Invoice, please change the Template to Airy New. This can be done from the Custom Form Styles page or under Customize on an existing Invoice.
2) If printing a Report, please export to Excel or download as a PDF and print from Adobe rather than from the browser.
3) If you are able, sign into QBO using a Windows machine or a Mac machine not on the Sonoma os release. 

To print a report, you can either export it to Excel or download it as a PDF and then print it from Adobe. 

 

For future reference, check out these articles to help you manage your transactions and report before printing:
 

 

Please don't hesitate to reach out to us if you have any other concerns. I'll be of help. Have a good one!

 

G
gbutkus
October 20, 2023

when I print estimates or invoices since Sonoma update- pages are still blank.

 

when will it be fixed?

 

K
KimberlyS
October 20, 2023

We appreciate you updating us in the thread about the empty data when printing sales forms, @gbutkus.

 

There's a current investigation regarding the blank data when printing invoices and estimates. Rest assured that our engineers are diligently working to fix this issue. As of now, we cannot provide a specific timeframe for resolution. Therefore, I recommend contacting our customer support team to add you to the list of affected users and receive resolution updates via email.

 

Here's how:

 

  1. Sign in to your QuickBooks Online account.
  2. Select Help (?).
  3. Proceed to the Search tab and select Contact Us.
  4. Pick the topic you need help with or choose to Ask about something else, then enter your concern.
  5. Click on Continue.
  6. Determine how you would like to connect with our support.

 

Also, be reminded about our QuickBooks Online Support hours to ensure you'll receive immediate help.

 

For now, here are some workarounds that can help you move forward and get back to business:

 

1. If printing an Invoice, please change the Template to Airy New. You can change it from the Custom Form Styles page or under Customize on an existing Invoice.

2. If possible, sign into QBO using a Windows machine or Mac machine not on the Sonoma OS release. 

 

Moreover, check this resource for additional information on personalizing your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online.

 

Please keep us updated if you require further assistance with printing invoices and estimates or other concerns with QuickBooks Online. The Community is always here for you.

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