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JonnyE
February 29, 2024
Question

Pick and ship barcode scanning

  • February 29, 2024
  • 1 reply
  • 0 views

I purchased a zebra tc21 to use with Quickbooks desktop mobile app and use the pick and ship function of the sales order management.  Unfortunately once I connected the scanner to quickbooks desktop, it can receive orders to pick from quickbooks, as well as send info back to quickbooks that an order has been picked. But the app will not recognize that an item is being scanned and whether it is or is not on the pick list.  It does not increase the qty on correct items or alert on wrong items.  It basically does nothing.  I can manually input the value on the pick, but that defeats the purpose of having a scanner. I might as well have my employees print out a pick list. Does anyone know the correct configuration for a tc21 to let it function properly with quickbooks desktop mobile app.

1 reply

C
ChristineJoieR
February 29, 2024

Hello there, JonnyE. I recognize you have challenges with your barcode scanning configuration with QuickBooks Desktop. Let me show you how to set it up properly.

 

Once you have your scanner plugged in you can start setting it up.

 

Here's how:

 

  1. In QuickBooks Desktop, go to the Edit menu and select Preferences.
  2. Select Items and Inventory, then select the Company Preferences tab.
  3. Select Advanced Inventory Settings, then select the Barcodes tab.
  4. Select Enable Barcode, then select Open Barcode Wizard.
  5. In the Barcode Scanning Setup wizard, select which item field you want to use for barcode tracking. If you’re not sure what to use, choose a field that will be unique for each item, such as the Item Name or Part Number. Then select Next.
  6. Select the types of items you want to generate barcodes for. Select Next, then Finish.

 

However, if the application is already configured and still can't receive and send order information to QuickBooks, you may call the Zebra tc21 support to get further assistance. 

 

Let me know if you have concerns. 

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