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M
Malachiman
October 9, 2023
Question

Picking Slip is now greyed out

  • October 9, 2023
  • 1 reply
  • 0 views

Since the update my Picking Slip option is greyed out. I see others with the same issues and being told to clear caches, etc. This has not worked. I've tried incognito, clearing browsers, different desktops/laptops, etc. VERY frustrated.

1 reply

K
KimberlyS
October 9, 2023

We appreciate you sharing your concern while using print packing slips for your invoices, Malachiman. I understand your hurdle in trying to resolve the issue.

 

Currently, we have an ongoing investigation regarding this matter. Please be assured that our engineers are working on resolving this. Since we can't provide you with the exact time frame for resolution, I suggest contacting our customer support team. They can add you to the list of affected users and send resolution updates.

 

Here's how to contact us:

 

  1. Sign in to your QuickBooks Online account.
  2. Select Help (?).
  3. Go to the Search tab and select Contact Us.
  4. Pick the topic you need help with or tap on Ask about something else, then type in your concern.
  5. Click on Continue.
  6. Decide how you would like to connect with our support.

 

To ensure you'll receive help immediately, please check out our support hours: QuickBooks Online Support.

 

Moreover, check these resources if you want to learn more about printing packing slips and how to personalize your sales forms:

 

 

You can always reach us if you have further questions about printing your sales form in QuickBooks Online. We're always willing to help.

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