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Dawn_at_Throw_Pink
May 6, 2024
Solved

Please fix the tab order when doing entries

  • May 6, 2024
  • 1 reply
  • 0 views

I don't know what happened recently, but when doing entries, when I finish a line item and tab to go to the next line, the tab is taking me to the Add Lines option instead of the next line in the entry. This is happening in all entries. Please fix this!!! It will take me 10 times longer to do entries if I have to go in and click into the next line instead of just being able to tab through and do my entries.

    Best answer by GebelAlainaM

    Thank you for the information and I understand the importance of getting this fixed as soon as possible, Dawn. Let me provide an update about the issue with the tab key when doing entries.

     

     

    At this time, we've received similar reports about the issue stated. With that, I suggest contacting our support team so they can add you to the list of affected users.

     

    Here's how:

     

    1. On your company file, go to the Help menu.
    2. Select Contact Us.
    3. Enter your concern, then select Let's Talk.
    4. Choose a way to connect with us:

     

    • Start a chat with a support expert.
    • Get a callback from the next available expert.

     

    Additionally, check this article to be guided with the support schedule: QuickBooks Online Support.

     

    I'm attaching these links for future reference handling journal entries and in case you want to run some journal reports in QuickBooks:

     

     

    Feel welcome to reply to the thread if you have clarification about managing journal entries and other QuickBooks-related concerns. It's always a pleasure to help.

    1 reply

    D
    Dawn_at_Throw_PinkAuthor
    May 6, 2024

    I want to add that not ALL entries are doing this. The Sales Receipt seems to be fine, which is also using a newer look to the page than some of the other entries.

    G
    GebelAlainaMAnswer
    May 6, 2024

    Thank you for the information and I understand the importance of getting this fixed as soon as possible, Dawn. Let me provide an update about the issue with the tab key when doing entries.

     

     

    At this time, we've received similar reports about the issue stated. With that, I suggest contacting our support team so they can add you to the list of affected users.

     

    Here's how:

     

    1. On your company file, go to the Help menu.
    2. Select Contact Us.
    3. Enter your concern, then select Let's Talk.
    4. Choose a way to connect with us:

     

    • Start a chat with a support expert.
    • Get a callback from the next available expert.

     

    Additionally, check this article to be guided with the support schedule: QuickBooks Online Support.

     

    I'm attaching these links for future reference handling journal entries and in case you want to run some journal reports in QuickBooks:

     

     

    Feel welcome to reply to the thread if you have clarification about managing journal entries and other QuickBooks-related concerns. It's always a pleasure to help.

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