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imtori
January 19, 2024
Question

Please help me get my ProAdvisor Profile Published.

  • January 19, 2024
  • 1 reply
  • 0 views

I have been messing with this for about a year and a half. When I first became a ProAdvisor I was working for Intuit in Turbo Tax and crossed to work in the MDE team working as a QBK in cleanup as of January 2022. In April I published my profile without any real incident and I even have three reviews. But then without any notice, my profile was unpublished while I struggled to market my business.

When I rehired with Intuit again in January as a QuickBooks Live Bookkeeper in Clean Up I discovered that my profile had been unpublished and kept emailing back and forth, giving them the documents they ask for. I earned my Advanced ProAdvisor and Payroll Certifications and updated my profile since January 2023 yet it still remains unpublished. I tried again last week (January 2024) to publish, uploaded my ID and I am getting nothing. If someone who works for Intuit can't figure out how to get a ProAdvisor Profile published, then who can?

1 reply

L
LollyNino_C
January 19, 2024

Greetings, @imtori. We're delighted to welcome you to our Community and are grateful for your presence in our forum. We understand that it can be perplexing when your request to publish your ProAdvisor Profile is rejected without a clear explanation. I'm happy to offer you information about the ProAdvisor feature in QuickBooks Online (QBO).

 

Our QuickBooks Customer Care Support Team is the most reliable resource for assistance with publishing your profile. I recommend reaching out to our ProAdvisor Support Team. One of our representatives will be able to check if there's a way to publish your profile.

 

To contact our ProAdvisor agents: 

 

  1. Sign in to your QuickBooks Online account.
  2. Go to Help (?).
  3. Select Contact Us.
  4. Enter your concern, then hit Let's Talk.
  5. Choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

 

Please ensure you're contacting them during their business hours. Check the Accountant section in this article for the support hours: Support hours and types. This way, you can contact them at a time that is convenient for you. You can also contact us through this link: Contact QuickBooks Online Accountant and ProAdvisor Support.

 

To learn more about the program and gain insight into the standards that need to be adhered to, along with the details of the Program Agreement, I suggest referring to the following pages:

 

 

I'd be glad to listen if you have other concerns regarding your QuickBooks ProAdvisor profile, the Accountant platform, or your client's file. Please post your reply here, and I'll be there with you as soon as possible.

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