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BorumaPublishing
November 12, 2022
Question

Point of Sale 19.0 invalid product number

  • November 12, 2022
  • 1 reply
  • 0 views

We lost power yesterday due to Tropical Storm Nicole.  When we log into Point of Sale now, it gives us an Invalid Product Number and then closes the program.  We're dead in the water and we need this program working again NOW!  Please help!

1 reply

M
mv32
November 13, 2022

I'm glad you're in a safe status now, @BorumaPublishing.

 

I'm here to assist you in getting through this 'Invalid Product Number' prompt message in your QuickBooks Point of Sale. Here are the possible reasons why you get an Invalid Product Number error:

 

  • The POS Entitlement folder contains compromised files.
  • An incorrect product code has been used to install QuickBooks Desktop POS.
  • You're not logged in to Windows as an admin.

 

If the same prompt message appears, I recommend contacting our QuickBooks Point of Sale Support team. They have tools to pull up your account on file in a private session. From there, they can check what's causing this error to trigger.

 

Feel free to add comments if you have other QuickBooks Desktop POS concerns. I'll be back to help you more. Keep safe and well always!

B
BorumaPublishingAuthor
November 14, 2022

I found the solution on Google before you responded, but thank you anyway for the reply. Running the Entitlement zip file worked.  But now I have to re-register the program, it won't accept my phone number and zip code, and I couldn't do it by phone over the weekend because that idiotic AI program doesn't know its electronic brain from an empty paper bag.  Hoping I can reach an actual person, since that's what it insisted I needed to do, today or tomorrow.

R
rvrfrf
November 14, 2022

Thanks for following up with the Community, BorumaPublishing.

 

I'm happy to hear Jovychris_A was able to help. When reaching out to our Customer Care team, be sure to review their support hours so you'll know when agents are available. They'll be able to pull up your account in a secure environment and help finish the registration process.

 

You'll also be able to find many detailed resources about using QuickBooks in our help article archives.

 

Please feel welcome to send a reply if there's any questions. Have a wonderful day!

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