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L
LCS3
January 21, 2025
Question

Pop ups

  • January 21, 2025
  • 1 reply
  • 0 views

Since switching to QBO, I've been receiving two pop up windows that I can't get to stop no matter what I do (deny, allow, cancel....) they keep coming back. No one I've talked to @qb11_2 can help. I only have a screen shot of one (below). This one keeps coming back if I click cancel and it won't accept my password. The other pop up asks to share confidential information from my "keychain".

 

Error encountered: "An update is ready to install. QuickBooks Online is trying to add a new helper tool. (Enter your password to allow this.)" [Screenshot removed by a moderator contains PII]

 

1 reply

J
JamaicaA
January 21, 2025

Thank you for adding a screenshot and elaborating your concerns, LCS3. Let me share a few troubleshooting to sort this out and improve your expertise in using the software. I'll also take note of your feedback with our live support team.

 

The error message indicates that QuickBooks Online attempts to install an update or a necessary component. It keeps appearing to ensure the app doesn't miss out on critical fixes and runs smoothly. When entering a Password, please review the details before clicking the Add Helper button.

 

Additionally, you can uninstall or delete the older app from your system before reinstalling it. This process eliminates corrupted files and refreshes its working environment. To complete the steps, refer to this article: Download and use the QuickBooks Online desktop app.

 

Moreover, use this guide to add an icon on your desktop for easy access: Create a desktop shortcut for QuickBooks Online.

 

Furthermore, keep this resource handy to speed up navigation while working on your tasks: Keyboard shortcuts for QuickBooks Online.

 

Ensuring your app is up to date leads to smoother performance and a better user experience. If you have further questions, kindly respond in this thread anytime. I'll be here to provide the information you need.

L
LCS3Author
January 22, 2025

"

The error message indicates that QuickBooks Online attempts to install an update or a necessary component. It keeps appearing to ensure the app doesn't miss out on critical fixes and runs smoothly. When entering a Password, please review the details before clicking the Add Helper button."

 

I have put in the correct password, but it's not being excepted.

 

"Additionally, you can uninstall or delete the older app from your system before reinstalling it. This process eliminates corrupted files and refreshes its working environment. To complete the steps, refer to this article: Download and use the QuickBooks Online desktop app."

 

I still have QB desktop on my computer for reference. Are you say delete my old desktop system?

 

"Moreover, use this guide to add an icon on your desktop for easy access: Create a desktop shortcut for QuickBooks Online."

 

I have installed the QBO app and I'm using it.

 

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