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August 10, 2023
Question

Print checks button non responsive

  • August 10, 2023
  • 1 reply
  • 0 views
print checks button non responsive

1 reply

JenoP
August 10, 2023

Jumping in to make sure that you can print the checks, kdesch.

 

I also wanted to ask if you are also getting an error message aside from the Print button that's being unresponsive. Occasionally, an excess of saved data and other browser-related issues can cause the Printer button to not function properly.

 

I'll give you the steps that can effectively resolve some of the most common browser and printing issues in QBO.

 

To begin, you have the option to try different browsers such as Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari. QBO performs optimally with these browsers and can assist us in identifying the issue. 

 

You can also use these keyboard shortcuts to switch to an incognito browsing session which can also help us resolve browser issues:

 

  • Ctrl + Shift + N for Google Chrome
  • Ctrl + Shift + P for Firefox
  • Control + Option +P if you're using Safari
  • Ctrl + Shift + P for Microsoft Edge

 

After that, go back to the register or edit the date if you're able to save them. If everything is working fine,  follow the steps in this article on how to clear cached or delete internet files; Clear Cache and Cookies to Fix Issues When Using QuickBooks Online.

 

Just in case you are still getting the same result, proceed to these additional options: 

 

 

To provide you with additional guidance when printing checks, I'll share these articles for your reference:

 

 

Feel free to inquire about anything else if you require further assistance. We're always here to provide help and support.

August 16, 2023

These fixes DO NOT work.  The incognito short cut keys Crtl + Shift+ P  for a privacy page actually activates the print option screen.  The non responsive "PRINT CHECKS" button on the webpage is the only issue.  It must be a problem with the webpage.  Again this morning, it required SIX clicks to activate the "PRINT CHECKS" button.