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S
StephaniL
October 3, 2023
Question

printing invoices

  • October 3, 2023
  • 1 reply
  • 0 views

Whenever I try to print an invoice I only see a faint outline of the boxes. How can I change this?  This is the first time Ive had this issue.  Thank you for any help.

 

 

 

1 reply

M
Mich_S
October 3, 2023

Hello there, StephaniL. I want to share some insights about printing invoices in QuickBooks Online.

 

There are several factors to consider when you print invoices in QBO, and some are the following:

 

 

From the screenshot you shared, it appears that the outline boxes may have faded due to a low amount of ink during the printing of the form. I recommend refilling it for your desired information to reflect clearly.

 

If you're all good with this, feel free also to explore this module about keeping track of your customer payments: Record invoice payments in QuickBooks Online.


You can always get back to us if you need extra help with invoices or QuickBooks. Take the best care!

A
Alana1
October 16, 2023

Hi there Mich,

 

My QB is also printing blank invoices. Boxes are there but no information.

Have checked all printer setting and configurations. 
I have not changed invoice template or settings.
Any other advice?

 

Many thanks!

J
Jelayca V
October 16, 2023

I appreciate the efforts you have made, @Alana1. Allow me to share with you some additional insights.

 

If you are printing an invoice, please change the template to "Airy New". You can do this from the Custom Form Styles page or under Customize on an existing Invoice. Alternatively, I suggest that you try printing using another computer. 

 

However, if the issue persists, I encourage you to contact our QuickBooks Online Support as soon as possible so they can include you on the list of affected users. This way, once the problem is resolved, you will be notified. Follow the steps set out below to reach them:

 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?).
  3. Select either Assistant or Search tab to get started:

 

  • Assistant: Get quick, personalized answers. If you decide you need further help, you can still Talk to a human.
  • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us.

You can also record invoice payments in QuickBooks Online to help you keep track of your customer payments. 

 

Don't hesitate to reach out to us if you need further assistance with printing invoices in QuickBooks Online. The Community is always available for you. Take care and have a great day!

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