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Printing invoices and packing slips on Mac. Only the logo and colored bar are printing. All PDFS from other programs are printing.

Forum|Forum|2 years ago
September 29, 2023
5 replies
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Using Google Chrome. Quickbooks online forced me to use Acrobat, which I did, and still had the same printing issue. This issue started today.

QuickBooks Online

Best answer by dfc521

Hi, @stpi!

Thank you for posting here in the Community space.

Currently, there's an investigation where invoices would only show the logo and signature when printing them. Don't worry, our engineering team is dedicated to finding a resolution for this matter. In the meantime, I suggest contacting our phone or chat support to be added to the affected users list. Just give them your name, updated email address, and the investigation number, INV-93815, to be notified through email when an update becomes available.

Feel free to browse this article to learn more about how to personalize and add specific information to your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online.

Once you can print and send your invoices to your customers, please refer to this article to receive and record their payments: Record invoice payments in QuickBooks Online.

Don't hesitate to reach out if you have more concerns about managing and printing invoices. I am just one post away.

Thank you. I am confident that the problem is the Helvetica font in Quickbooks Online since the MAC update.

I

Irene R

Let’s work together to find out what problem might be causing your invoice and packing slip not printing correctly, @Global Novelties LLC.

Updating your Adobe Reader/Acrobat to its latest version can help fix your printing issue in QuickBooks Online. If you’re already using the updated version, you can repair your Adobe installation.

Providing that the problem hasn’t been fixed, let's perform some basic troubleshooting on your Google Chrome by logging into your account using an incognito window to prevent your device from saving web cookies. You can also use the shortcut: Ctrl + Shift+ N

Once you're in incognito mode, try printing your invoices and packing slip again. If you are able to print it, go back to your regular browser and clear your web browser’s cache to ensure a smooth browsing experience. Alternatively, it may also be a good option to use other supported browsers.

Additionally, you can check out these guides here if you need help printing your invoices: How to print an invoice.

Let me know if you have more questions about QuickBooks Online. Have a good day!

D

dfc521

I am having the same issue. I have been trying to fix it all day. QB support told me I could pay between $1250 and $2500 because my file memory is corrupt and full. However, I was able to print the same ticket on my other computer. I assume it has to do with yesterday's Mac update.

MariaSoledadG

Let's make sure we can fix the printing issues when using Mac, dfc521.

There are times, you'll experience different kinds of issues when printing invoices. In general, when this happens, it possible the printer you're trying to use isn't verified because the computer isn't connected to your printer. Ensure your printer driver is updated to the latest release.

Otherwise, when the right margin of your invoice is cut off while in the printing process, adjust the printing setup, and alignment. But , if it doesn't solve the problem, check your settings in the Preview tab. To do so, follow the steps outlined below:

Go to the Sales or Invoicing menu.
Select an invoice to print.
Once it's opened, choose Print or Preview.
On the Print preview screen, click Print or press Command-P.
Locate the Show Details option to adjust print settings.
Go to the Orientation section and make sure the Scale is set to 100%.
Make sure the ▼ dropdown menu has Paper Handling selected and that Scale to fit paper size is unchecked.
Ensure the border is set to None.

QuickBooks printer settings

However, for third-party PDF plug-ins installed, you'll have to remove them from Safari. To give you more details and additional troubleshooting steps for printing issues, go through this article for more information: Troubleshoot Printing Problems In Safari.

Moreover, learn how to exhaust these resources when customizing reports and configuring how your checks align: I've added these resources for future reference:

I'll be here to help if there's any additional questions about printing issues. Just leave a comment below.

G

Global Novelties LLCAuthor

I am using Google Chrome on Mac. I followed all of your instructions and still, all it is printing is the logo and bar on invoices and packing lists. No text is printing. I have wasted a day and a half trying to get these to print. My business is at a standstill until I can resolve this.

G

Global Novelties LLCAuthor

Additionally, if I save any intuit documents as PDFs, they display on print preview, however, when I save to my computer they still print incomplete. All other documents from my computer print as does the IRS PDF suggested by tech support.

J

Jane Reyzel

Hi, @Global Novelties LLC.

We find the value in printing all the details in an invoice.

However, if printing the complete details of the invoice through downloading it under Print or preview didn't work, what we can do instead is to use the CTRL + P option.

Here's how:

Select the invoice you want to print.
Then, simply CTRL + P
Modify the layout you want at the left menu.
Then, proceed to print.

Note: The invoice format you see on your screen will be the layout that will be printed when using this option.

We recommend contacting our Customer Care Support team so you'll be added to the list of affected users.

You can also check these articles for future reference:

Feel free to reply down below if you have further concerns about managing your QuickBooks account. The Community is always here for you. Have a great day.

D

dfc521

I fixed it! I changed the font on the my invoices. I was using the Airy Classic Template with the Helvetica font for invoices. The other templates were printing fine. Then I changed the font for Airy Classic to Arial Unicode MS and now the invoice is printing correctly. I assume it had to do with my computer updating. Maybe Helvetica is no longer supported. I hope this works for everyone.

S

stpi

Changing the font didn't work on Safari. Using Firefox is the only thing that works for us.

A

AnneMariee

Hi, @stpi!

Thank you for posting here in the Community space.

Currently, there's an investigation where invoices would only show the logo and signature when printing them. Don't worry, our engineering team is dedicated to finding a resolution for this matter. In the meantime, I suggest contacting our phone or chat support to be added to the affected users list. Just give them your name, updated email address, and the investigation number, INV-93815, to be notified through email when an update becomes available.

Feel free to browse this article to learn more about how to personalize and add specific information to your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online.

Once you can print and send your invoices to your customers, please refer to this article to receive and record their payments: Record invoice payments in QuickBooks Online.

Don't hesitate to reach out if you have more concerns about managing and printing invoices. I am just one post away.

F

Fillister

Was having the same printing issue since updating to Sonoma on Mac; and had been using a secondary PDF app on my smart phone as the workaround. I just loaded Sonoma 14.1 this morning (27 Oct) and the issue appears to have been resolved.

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