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Cooper765
October 24, 2023
Question

Printing Issues

  • October 24, 2023
  • 1 reply
  • 0 views

I cannot print estimates for some reason it only prints the top part of the page with the company name. I have tried different browsers and cleared all cookies but still it will not print right. Invoices print just fine it is only estimates giving me a hard time and they printed off just fine a week ago. 

1 reply

S
Shania_C
October 24, 2023

Hi there, @Cooper765

Thank you for reaching out to us and sharing your experience. I acknowledge the steps you've taken to troubleshoot the issue.

 

However, there is an ongoing investigation (INV-93599) about this matter to ensure a prompt resolution, please contact our Customer Support team directly. This way, your company file will be added to the list of affected users and you'll receive an update once a troubleshooting is available.

 

Here's how:

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?).
  3. Select either tab to get started:
  • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
  • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a call back from the next available expert.

 

For additional contact options, please see this article. You can also find their support schedule and hours below:

QuickBooks Online Support

 

Additionally, this article helps you convert an estimate into an invoice in QuickBooks Online also if you want to update your estimate's status you're free to do so.

 

Feel free to reach out with other questions. We'd be glad to assist!

 

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