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jsepulveda1
December 6, 2020
Solved

Printing Issues

  • December 6, 2020
  • 3 replies
  • 0 views

Kristine Mae - - As per your email went Incognito and in trying to print out the instructions for Chrome and E shut down unexpectedly.  Same issue.  I did clear the cookies and did no good in QB and printing issues.

 

I think is a print driver issue.  Recently undated to NPIA3B2D2 (HP Color LeasterJet MIP M277dw).  I gone to HP web site it this is the new drive download file for my printer.   Help.  Cannot continue using QB when I have to try to ptint one item 4-6 times for QB to print.  The issue is that Chrome shut down unexpecttively.  

    Best answer by Ryan_M

    Hi @jsepulveda1,

     

    I'll help you out with printing sales forms in QuickBooks Online (QBO).

     

    Since you're using Google Chrome, follow the steps below:

     

    1. Click the Sales tab.
    2. Select All Sales.
    3. Open the sales transaction in question. 
    4. Choose Print or Preview, then tap Print or Preview again.
    5. Hit Print.
    6. On the window that appears, press More settings.
    7. From the Paper size drop-down menu, choose Letter.
    8. Uncheck Fit to page, then ensure that the scaling is set to 100.
    9. Tap Print.

    Look at this article for steps you can take if you use other browsers: Print sales forms. 

     

    For any other printing issues you have with QBO, see this article: Fix QuickBooks Online printing issues on browsers for Windows. It has a list of issues such as the print output that looks wrong, or if you get errors during the process, along with the related articles to resolve them. 

     

    Feel free to hit me back if you have other questions about printing in QBO. I'll take care of them for you. 

    3 replies

    R
    Ryan_MAnswer
    December 6, 2020

    Hi @jsepulveda1,

     

    I'll help you out with printing sales forms in QuickBooks Online (QBO).

     

    Since you're using Google Chrome, follow the steps below:

     

    1. Click the Sales tab.
    2. Select All Sales.
    3. Open the sales transaction in question. 
    4. Choose Print or Preview, then tap Print or Preview again.
    5. Hit Print.
    6. On the window that appears, press More settings.
    7. From the Paper size drop-down menu, choose Letter.
    8. Uncheck Fit to page, then ensure that the scaling is set to 100.
    9. Tap Print.

    Look at this article for steps you can take if you use other browsers: Print sales forms. 

     

    For any other printing issues you have with QBO, see this article: Fix QuickBooks Online printing issues on browsers for Windows. It has a list of issues such as the print output that looks wrong, or if you get errors during the process, along with the related articles to resolve them. 

     

    Feel free to hit me back if you have other questions about printing in QBO. I'll take care of them for you. 

    J
    jsepulveda1Author
    December 8, 2020

    I really appreciate your help and solution.  I did have to re-setup my checks to print correctly but this was minor compared to not being able to print with one pass instead of 4-6 tries.

     

     

    3
    300WSM
    April 28, 2021

    I use Quickbooks online on MAC OS with a HP printer. I never had any problems with printing before then suddenly the print was blurry and the pages exceeded any margins that normally were not an issue. I've tested the printer and it is working perfectly on everything else. Please help. Thank you.

    Candice C
    Candice C
    April 28, 2021

    Good afternoon, @300WSM. 

     

    I appreciate the details you shared about the printing issues you're having. I want to make sure you get this taken care of as quickly as possible. 

     

    I recommend contacting our Customer Support Team for further information on this problem. They have more advanced tools to help walk you through some additional steps. Here's how: 

     

    1. Go to the Help menu. 
    2. Pick the QuickBooks Desktop Help option.
    3. Click the Contact Us hyperlink. 
    4. Give a brief description of the issue (Printing issues: explain) and tap Let's Talk. 
    5. Scroll down and choose to Get a callback. 

     

    It's that easy. 

     

    Reach back out to let us know how the phone call goes. If there's anything else I can help you with, please leave a comment below. I'm always here to lend a helping hand. Have a splendid day!

    T
    tiredofbadanswers
    June 28, 2023

    For two payrolls now QuickBooks Online will not print pay stubs for direct deposit.  You hit the button and nothing happens.  Luckily it does print paychecks.  Is there a fix for this?

    LieraMarie_A
    LieraMarie_A
    June 28, 2023

    I regret to hear that you're experiencing issues with QuickBooks Online not printing pay stubs for direct deposit. Let me share some troubleshooting steps to resolve this.

     

    You may have accumulated too much historical data. Whenever you visit a website, it saves some information from the web page in its cache and cookies. These files allow the websites you visit most often to load faster. Not to worry, clearing them will do the trick.

     

    First, let's try accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

     

    • Chrome: Ctrl + Shift + N
    • Firefox: Ctrl + Shift + P
    • Safari: Command + Shift + N

     

    If it works, switch back to your regular browser. Then, clear its cache. This way, you can access QuickBooks with a clean slate. You can also use a different supported one.

     

    Moreover, some web browsers have built-in pop-up blockers that may prevent the pay stubs from opening. Disable any pop-up blockers temporarily and try printing the pay stubs again. Follow:

     

     

    If you're getting the same result, refer to this article for other troubleshooting steps: Fix Printing Issues.

     

    Feel free to drop me a reply below if you have additional concerns. I'm determined to ensure your success.

    T
    tiredofbadanswers
    June 28, 2023

    Like i said it prints one but not the other, i cleared the history, cookies etc.   it’s not that.  It’s also a persistent problem.  None of those suggestions fixed the problem.  

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