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8699llc
February 26, 2023
Question

printing letters and envelopes desktop pro 2019

  • February 26, 2023
  • 1 reply
  • 0 views

I'm trying to generate letters and envelopes for several customers in QuickBooks Desktop Desktop Pro 2109. Once i run thru the letter process and click next to generate I get a pop up saying "creating letters please wait" a long with the spinning blue circle.  once it stops running the circle and message box disappear and no letters open up nor does word.  using Lenovo ThinkPad, windows 11 pro, 64bit and office 365.

 

steps I have already taken: 

  • tool Hub: 
  • quck fix 
  • full fix 
  • letter and PDF fix 

nothing has worked.

 

scott 

 

 

 

 

1 reply

G
Giovann_G
February 26, 2023

I appreciate you giving me the information on what you've done so far, Scott.

 

I understand how important it is for you to create and print letters and envelopes for your customers. It is important to know the system requirement to ensure QuickBooks Desktop run smoothly and seamlessly. Only QuickBooks Desktop 2022 or later versions are currently compatible with Windows 11, and office 365 must be installed locally.

 

You might be having this problem as a result of using QuickBooks Desktop 2019 on a Windows 11 device. As a workaround, you can run QuickBooks on compatibility mode. I'll show you how.

 

  1. Right-click the QuickBooks Desktop icon.
  2. Select Properties from the dropdown list.
  3. Go to the Compatibility tab.
  4. Choose the Windows 10 under the Compatibility mode section.
  5. Once done, hit OK.

 

If the issue persists, I recommend installing QuickBooks Desktop 2019 on Windows 10 device. Please be advised that since the QuickBooks edition has already been discontinued, updates are no longer available. Use this link to download the installer: https://downloads.quickbooks.com/app/qbdt/products.

 

In addition, you can visit our Help Articles page if you need guides and tutorials on some of your QuickBooks tasks.

 

You can post again if you need anything else in QuickBooks. We're always here to help you.

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