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NCOD
April 1, 2025
Question

Printing sales receipts from iOS not functioning properly

  • April 1, 2025
  • 1 reply
  • 0 views

For some reason the print function in the iOS app (for sales receipts only) doesn't work. It shows a little spinner in the middle of the screen and then goes away after a few seconds without initiating any print menu. Anyone else having this issue? Is it a known bug that is being worked on?

 

For quickly making a sale, the sales receipt is the nicest since you can take a payment on the fly within the same screen. If you can't print a receipt after you get done, that feels pretty anticlimactic and buggy. Any help with this issue is appreciated.

1 reply

C
ClaireSamanthaS
April 1, 2025

I know the importance of completing and printing your sales receipt, NCOD. Let me provide you with some troubleshooting steps. Together, we can work towards resolving this problem.

 

For most issues with the QuickBooks Online (QBO) app, clearing the app's cache often helps improve performance and resolve common problems. Over time, stored data can become outdated and lead to errors. Clearing the cache removes these files, allowing the app to run more smoothly and efficiently, ensuring a better experience for managing your finances.

 

Let's refresh your data in the QBO app to see the latest information and resolve any unexpected issues.

 

Here's what to do:

 

  1. Go to Settings and select General.
  2. Tap on iPhone Storage and find the QuickBooks Online app.
  3. Choose Offload App.

 

This action will clear up storage space while keeping your app's documents and data intact.

 

If the problem continues, consider reinstalling the mobile app for a fresh start, or simply use QuickBooks Online on other supported browsers for uninterrupted access.

 

Additionally, explore the following articles to learn about QuickBooks features on mobile devices and how to access the app:

 

 

If you have any further questions regarding managing and printing your sales receipts, you can rely on our Community Forums. Please tag us in your post or click the Reply button below, and I will assist you promptly.

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