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TessNyk
February 21, 2025
Question

Proadvisor Technical Support - can't get credit for completed module

  • February 21, 2025
  • 1 reply
  • 0 views

Hi. I am working my way through the ProAdvisor Academy Bookkeeping Certification and I have successfully completed the Tracking Assets and Sales module but it won't give me credit. I have cleared my cookies, cache, disabled pop up blockers, used another browser and repeated the Knowledge check multiple times but still stuck. Anyone else have this issue and can let me know how they fixed it?

1 reply

I
Ivan_G
February 21, 2025

I appreciate you taking the time to troubleshoot the problem with your ProAdvisor module not generating credits after completion, Tess. I'm here to help you connect with our support team so they can review this situation.

 

Our dedicated experts have the tools to check your account and identify the root cause of this issue. Contacting them ensures that this matter will be handled accordingly.

To proceed, refer to these steps:

 

  1. Log in to your QuickBooks account.
  2. Click the (?) Help icon, then Search tab.
  3. Type "Contact QuickBooks ProAdvisor Support" in the designated field to connect to the appropriate personnel. Then, press Enter on your keyboard.
  4. Once prompted, hit the Contact Us button and provide details about your concern.
  5. Choose how you'd like to connect with us:
    • Chat with us - start a conversation with our live chat team.
    • Callback - get a call back from our next available expert.

 

You can also check our ProAdvisor team's Support Hours by navigating to the QuickBooks Online Accountant and ProAdvisor section of this link: Get help with QuickBooks products and services.

 

I've also attached this resource, which relays more insights about QuickBooks ProAdvisor: Frequently Asked Questions about ProAdvisor training and certification.

 

If you have more questions about our ProAdvisor certifications, credits, and courses, click the Reply button. We are always here for you.

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