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TomMurray
August 28, 2024
Question

ProAdvisors Can't Travel

  • August 28, 2024
  • 2 replies
  • 0 views

My home and office are both in the same state, different cities, but the same state. I had a published ProAdvisor profile. While I was traveling out of state I made a minuscule, immaterial change to my profile and was asked to reverify. I submitted all the regular documents proving I live and work where I say I do. Denied, no explanation.

I've been battling for months trying to get listed again just to be told by an agent today that it's not possible to travel as a ProAdvisor, that if I use my computer (connect to any IP other than my home state) within 90-days before I submit, I'll be denied.

Am I the only one that thinks it's absolutely ridiculous that in 2024, we can't log into a REMOTE, CLOUD BASED software platform from wherever we choose? I can understand the desire to not publish profiles for people who haven't established a presence where they say they are, but Intuit has my business filings, my driver's license, photos of my house! I live and operate where I say I do, I'm simply not there all the time.

What gives, Intuit? 

    2 replies

    K
    Kurt_M
    August 28, 2024

    Hello there, Tom. I'll point you in the right direction to help reverify your ProAdvisor account to get through this situation.

     

    Before anything else, know that it isn't the experience we want you to have when updating information in your ProAdvisor profile and when accessing it remotely.

     

    We recommend contacting our Customer Care Team so they can process the re-verification on your behalf and proceed with the changes you made in your ProAdvisor profile. They can also provide other workarounds to help access your account when traveling remotely. We'll outline the steps to get you going:

     

    1. Sign in to your QuickBooks Online account.
    2. On the top right corner, click Help (?).
    3. Select Contact Us, and give us a short description of your concern.
    4. Click Continue.
    5. Select Chat with us or Have us call you to get in touch with our Customer Care Team.

     

    Please refer to this article for more information: Contact QuickBooks Online Accountant and ProAdvisor Support.

     

    Furthermore, here's an article to help you manage existing and new clients inside the program: Manage clients in QuickBooks Online Accountant.

     

    Don't hesitate to post here in the Community space if you require further assistance reverifying your ProAdvisor account. You can also comment below if you have any additional QuickBooks-related questions. We'll make sure to be around to lend a helping hand.

    T
    TomMurrayAuthor
    August 28, 2024

    I have been trying since May to resolve this. I have spoken with and chatted with Intuit Support several times, with zero resolution.

    Tom

    08/27/2024,16:10 PM

    So you're telling me that I must only be at home, in AZ, for 90-days? I can't travel, at all,in those 90-days and use my computer while doing so?

    Shayrin

    08/27/2024,16:11 PM

    Yes, Tom it should only be one address.

    Tom

    08/27/2024,16:11 PM

    That's a load of garbage. It's 2024, people travel.

    Shayrin

    08/27/2024,16:13 PM

    I understand where you are coming from, Tom but this is how the publishing profileworks. No worries, I'll take note of this.

    Tom

    08/27/2024,16:13 PM

    Where is that rule written? It's not on the site you shared.

    Tom

    08/27/2024,16:14 PM

    Nowhere on that site does it say my movement is restricted. It says I must verify myaddress, which I have, indisputably.

    Shayrin

    08/27/2024,16:15 PM

    Please help me directly passed this along to our Software Engineers by only going to:Gear icon > Feedback.

    Shayrin

    08/27/2024,16:15 PM

    Right. But I just consulted this to my supportability team and confirmed the restriction.

    T
    TomMurrayAuthor
    August 28, 2024

    And in June I was told my IP address had to be in the U.S. Now in August, I'm told it needs to be in my home state only. Never the same explanation, never the same direction, never someone who has authority to talk with who can do anything about it.

     

    Renee Alyanna

    6/3/2024 8:51 AM

    Tom, I was able to check on this further and got a response from our back end team. They have mentioned the reason why thiswas declined is that your IPs are outside of the supported region (US). IPs have to be within the published region only for 90days.

    Tom

    6/3/2024 8:52 AM

    I'm traveling. My profile was published while I was in the States. I made one simple adjustment while I was away.

    Renee Alyanna

    6/3/2024 8:54 AM

    I understand. However for the profile to be published, your IPs have to be within the region (US) for 90 days so that we canpublish the profile.

    Tom

    6/3/2024 8:55 AM

    That's not okay. That means no ProAdvisor can leave the country.

    Tom

    6/3/2024 8:55 AM

    I need to speak with someone who has discretionary authority. A supervisor, at least.

    Renee Alyanna

    6/3/2024 8:59 AM

    I totally understand where you are coming from. The requests go through a comprehensive security review. And I have consultedfurther with the team who works on these reviews directly. Unfortunately due to the reason that your IP Address is not in the USfor 90 days is the reason why it was declined.

    Tom

    6/3/2024 8:59 AM

    I need to speak with someone who has discretionary authority. A supervisor, at least.

    Tom

    6/3/2024 8:59 AM

    There is nothing in the guidelines stating this requirement.

    Renee Alyanna

    6/3/2024 9:02 AM

    I am a supervisor, Tom. Unfortunately this is part of the security measures when it comes to publishing profiles.

    U
    User74
    September 5, 2024

    QuickBooks has gone down hill drastically!

     

    Its as if some crazy person who has never used QuickBooks or knows American Accounting Principles/Practices, is operating QuickBooks!

     

    I refuse to reactive my Proadvisor account due to all the insanity I see with the future of QuickBooks...QuickBooks Online. 

     

    Intuit would benefit from using people like us, ProAdvisors and end users that have used QuickBooks since 1992 as their beta testers.  Because their current strategy is failing miserably!

     

    Good Luck!

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