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M
mikeshick
October 24, 2023
Question

Problems sending email (invoices/statements) through outlook on Quickbooks Desktop

  • October 24, 2023
  • 1 reply
  • 0 views

I've been sending invoices and statements via Outlook Desktop from Quickbooks Desktop for many years.  Recently, every day I have this conflict that appears saying I cannot sending through outlook.  Close any open Outlook windows and try again.  

 

Is there a fix for this?

1 reply

D
DebSheenD
October 24, 2023

Thanks for letting us know about your concern, Mike. 

 

Concerning this issue, this is usually just a settings matter. I'm here to guide you with the steps to fix this so you can send emails from QuickBooks.

 

First off, ensure QuickBooks isn't set to automatically run as an administrator. Here's what you need to do:

 

  1. Close QuickBooks Desktop, then open the Windows Start menu.
  2. Type "QuickBooks" into the search, then right-click the QuickBooks icon and select Open file location.
  3. In the folder, right-click the QuickBooks.exe file, then select Properties.
  4. Pick the Compatibility tab, then uncheck the Run this program as Administrator option. If the option is grayed out, click Show Settings for All Users to make the option available.
  5. Click Apply, then OK.

 

After that, try sending a test email or transaction to yourself. If you still see an error, move on to Step 2, outlined in this helpful article: How to fix "Error: QuickBooks is unable to send your email to Outlook".

 

I'm also attaching these links for reference in managing your receivables seamlessly: 

 

 

Tag me in your reply if you still need help emailing your invoice. It's always my pleasure to help you run your business efficiently. Stay safe!

M
mikeshickAuthor
October 25, 2023

It is already set that way.  Often, I cannot send the email.  Then I close the program, open the program, send, and it works again until the next time.  Any other ideas?

Bryan_M
Bryan_M
October 25, 2023

Hi, @mikeshick. Thanks for the update. I see that you already performed the steps provided by my colleague. However, the error still occurs. I also understand it's challenging that you need to close, then open the program to send emails. Let me be your best help.

 

Since this is a program error, let's learn how to get different QBDT tools to help fix errors. Here's how:

 

  1. Download and install the QuickBooks Toolhub, we recommend using the Tool Hub on Windows 10, 64-bit.
    - Close QuickBooks
    - Download the most recent version of the QuickBooks Tool Hub. Save the file where you can locate it easily. Please note, if you've already installed Tool Hub before, you can look out which version you have by clicking the Home tab, and then choose About/What'snew to view the version.
    - Open the file you downloaded (QuickBooksToolHub.exe).
    - Follow the on-screen steps to install and agree to the terms and conditions.
    - When the installation finishes, double-click the icon on your Windows desktop to open the tool hub.


    If you can't find the icon, search it in Windows.

  2. Use the tools in the QB Tool Hub. Each tab has a set of tools to help with different types of issues.

 

Feel free to check out this article for more info: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

 

Additionally, you can utilize these articles in the future:

 

 

We're glad to have you here, @mikeshick. We hope to see you here again soon. If you have additional questions, never hesitate to reply to this post. Have a good day. 

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