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J
JoshPpr
March 20, 2024
Question

Problems with Attachments

  • March 20, 2024
  • 2 replies
  • 0 views

Hi, everyone!

We use QB for Desktop, version 21. The files are hosted on a server.

 

Recently, we changed the password and privileges for a user, and all the attachments on that file now appear broken, as if the path where they are located is wrong. The attachments are still in the same folders as they were originally, but we can not open them from QB. All those attachments were uploaded by that user.

 

We already used the file doctor tool, but it hasn't worked. Any suggestions?

2 replies

4
4Gal
March 20, 2024

Run the Verify/Rebuild Data utility. Did you encounter any error message?

Another option, install the trial version of QB Desktop 2021 Enterprise , open your company on it and try to link it with Attachments Folder.

A
ArielI
March 20, 2024

Hello, @JoshPpr.

 

I'll help you ensure you can open attachments in QuickBooks Desktop.

 

When using QuickBooks Attached Documents, an Attach folder is created and stored in the same location as the QuickBooks company file. Changing the password will break the connection between the Attached Documents and company file.

 

To fix the problem, re-link the Attached Documents. Here's how:

  1. Browse to the location where your company file is stored and open the Attach folder.
  2. Follow the steps that apply to your situation:
  • If there is NO folder with the new company file name, change the name of the folder to match the new name of the company file.
  • If there is a folder with the new company file name:
  1. Open the folder with the OLD company file name.
  2. Copy and paste the contents of the Inbox folder into the Inbox sub-folder of the folder with the new company file name.
  3. Copy and paste the contents of the Txn folder into the Txn sub-folder of the folder with the new company name.
  4. From the QuickBooks Company menu, select Documents then Repair Attached Documents Links.
  5. Select Repair Links.

 

To fix general problems when your company files in the future, visit this article: Can't open your company file in QuickBooks Desktop

 

If you have further questions about attachments in QBDT, you are always welcome to comment below, and we'll respond to you as soon as possible.

J
JoshPprAuthor
March 20, 2024

Hi! I am now realizing that on the Attach folder we only have the documents after the password change was made. All the other attachments disappeared. Any suggestions? We did not moved anything

J
JamaicaA
March 20, 2024

Thank you for providing additional information, JoshPpr. Let me provide you with the steps to have your account checked by our experts.

 

The changes you made to the password and privileges for the user who uploaded the attachments may have affected the connection between the Attached Documents and the company file. QuickBooks permissions are enforced in the Document Center, where users can only view attachments for the items and transactions they have authorization to see. 

 

However, if you have access and are unable to view the attachments, you'll want to contact your hosting provider's support to verify the location of the uploaded attachments. This way, we can confirm if they're in the same folder as the company file to allow the program to display the documents.

 

Otherwise, we can reach out to our Support Team to resolve the issue of missing attachments if there are no changes. I'll show you how:

 

  1. Go to the Help icon, then select QuickBooks Desktop Help.
  2. Press Contact Us.
  3. Enter a description of your subscription concern, then click Continue.

 

Please check our operating hours to ensure a prompt response. You can find them in this article: Contact QuickBooks Desktop support.

 

Additionally, you can refer to this article for answers to common questions and recommended troubleshooting steps for issues: QuickBooks Document Center: FAQs and common issues.

 

Keep me updated on how things go on your end. I want to ensure this gets resolved for you. If there's anything else I can do for you, add them below.

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