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kkg1
January 30, 2024
Question

Procare Integration problems

  • January 30, 2024
  • 2 replies
  • 0 views

This is our first year integrating our preschool's QB Intuit online with Procare solutions.  We are encountering some tedious problems. 

 

All our revenue goes to "Services" In QB, not the individual programs and as such, we have to manually change the revenue account on each invoice each month - very tedious.

 

Also, sometimes invoices in Procare do not carry over to Procare even when "sent" to customer- thus, revenue understated.

 

Has anyone else encountered these issues, and if so, how did you resolve.  When I contact Procare, they say to contact QB and vice versa.

    2 replies

    K
    Kurt_M
    January 30, 2024

    Welcome to the Community, @kkg1. We'll share details to help you get through this and fix integration between Procare and QuickBooks Online (QBO).

     

    Upon checking your post, it's best to contact the Procare Customer Support Team and ask if they have conditions you need to comply with before integrating the product into QBO. This way, they can provide the necessary details and help you fix and address the integration issues you've experienced.

     

    We also have a separate forum called the Intuit development page where you can develop your application and interact with the developers, product experts, and engineers about software, QuickBooks API concerns, Product integration, or developer license-related questions. We'll write down the steps to get you going:

     

    1. In your browser, type this link: https://help.developer.intuit.com/s/
    2. Sign in to your account, and then click API Docs & Tools.
    3. Click Get Started.
    4. Select Set up and start developing your app.
    5. Follow the on-screen steps.

     

    Moreover, you can check this page to help you ensure your data stays accurate inside QBO: Run reports in QuickBooks Online.

     

    Thanks for dropping by here today, @kkg1. We look forward to having you here again if you need further assistance managing integrated applications inside QuickBooks. Keep safe, and have a good one.

    M
    molly g
    February 26, 2024

    I have this same question and we have already contacted Procare support and they tell us to contact Quickbooks Online.  This app is not helpful at all if you cannot map the Procare Preset to either the Products & Services, or an income account.  Very misleading...

      H
      hello-zenpayment
      September 25, 2024
      We need help integrating QBO and Procare.  We currently have Procare speaking beautifully with QBO however for some reason the QBO information is not synching back to Procare. 

      We have been unable to access or leverage the information that you have provided as it appears that it is for developers.

      We have been told that it is possible to sync Procare and QBO and the only missing link is on the QBO end. 

       We would like to schedule a session to trouble shoot live with the tool.

      Please let us know what works best for your schedule. Thanks in advance for your help!
       
        M
        molly g
        September 25, 2024

        I have the same problem and contacted the QBO developers months ago - nothing has changed.  Hopefully if more people request better integration it will become a priority.

         

         

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