Products and Services tab is disabled. Anyone else having this issue?

Welcome to the Community. Outdated cached files in your browser can sometimes prevent certain options from functioning correctly. To address this, we can perform some basic troubleshooting steps, and I’ll guide you through the process.

To start, please access your QuickBooks Online (QBO) account in a private or incognito browser tab and navigate to the Products and Services tab once again. Using incognito mode helps avoid saving your browsing history and isolates potential web-related issues.

Here are the keyboard shortcuts:

• Google Chrome: Ctrl + Shift + n
• Microsoft Edge: Ctrl + Shift + N
• Safari: Command + Shift + N
• Mozilla Firefox: Ctrl + Shift + P

If the tab functions correctly in incognito mode, you can return to your regular browser and clear its cache. Clearing cached files can resolve issues like page loading errors or formatting problems. After clearing the cache, please restart your browser to apply the changes. Alternatively, please consider using a different supported browser.

If the issue persists, I recommend contacting our Phone Support team. They have the tools and expertise to check the root cause of the problem and can even perform a screen-sharing session to provide further investigation.

Additionally, here are some helpful articles to assist you in managing your products and services while ensuring the accuracy of your data within the program:

• Change product and service item types in QuickBooks Online
• Run reports in QuickBooks Online
• Customize reports in QuickBooks Online
   

By following the steps mentioned above, we can determine if the issue with the disabled Products and Services tab is a browsing problem. If you need further assistance or encounter any challenges, please comment below. I'll be here to assist you and will respond promptly.