Purchase Order returned

Hello @Jting1966.

I'd be happy to assist you with how you can return an item on the QuickBooks desktop.

Did the vendor send you a refund check? If so, here's the thing, we'll have to record the deposit and then, track a bill credit to record the returned items. Next, connect the deposit to the credit.

To record a deposit of the vendor check, follow the steps outlined below: 

1. Go to the Banking menu, then choose Make Deposits.
2. If the Payments to Deposit window shows, select OK.
3. Select the Received form in the Make Deposits window drop-down and choose the vendor who sent you the refund.
4. In the From Account drop-down, select the appropriate Accounts Payable account.
5. In the Amount column, enter the actual amount of the Vendor check.
6. Enter the remaining information in the Deposit.
7. Select Save & Close.

Second, track a Bill Credit for the returned items:

1. Go to the Vendors menu, then select Enter Bills.
2. Select the Credit radio button to account for the return of goods.
3. Enter the Vendor name.
4. Select the Items Tab.
5. Enter the returned items with the same amounts as the refund check.
6. Select Save & Close.

Lastly, link the deposit to the Bill Credit:

1. Go to the Vendors menu, then select Pay Bills.
2. Check the Deposit that matches the Vendor check amount.
3. Select Set Credits and apply the Bill Credit you created earlier then select Done.
4. Select Pay Selected Bills, then select Done.

If you have a different scenario, see these steps in this article: Record a vendor refund in QuickBooks Desktop.

Please let me know if you still have other concerns with vendor transactions. I'll be here to support you in any way I can. Thank you for your patience.